Culina Group

Logistics

CustomerServiceAdministrator

£26–26k Market Drayton, England, United Kingdom FULL TIME
The Brief

“Customer Service Administrator at Culina Group. Skills: Customer service, Administration, Client relations. Support day to day administration. Offer outstanding contract support”

What You'll Achieve.

Meeting customer and client expectations

Industry & Context.

Logistics
Problems you'll solve

Problem solving

What They're Looking For.

Must Have

Computer literate, SAP experience, Ability to work in a fast paced environment, Conscientious and reliable, Adaptable attitude

Nice to Have

Previous experience is desirable, Full training will be given, Passion for delivering an exceptional customer service experience, Attention to detail/accuracy, Good geographical knowledge, Excellent communication skills, Ability to be flexible

What You'll Do.

Support day to day administration

Offer outstanding contract support

Provide continuous professional service

Problem solve for client

Meet customer expectations

Resolve client queries

Collate information for client KPI packs

Collate information for internal reporting

Maintain high customer focus

Provide reports for clients

Investigate unallocated PODs

Clear down unallocated PODs

Chase outstanding PODs

Ensure completion of reports

Circulate reports to stakeholders

Perform other administration tasks

How You'll Work.

Team & Collaboration

Internal departments; Relevant stakeholders

Communication Scope

Deliver accurate information

Free ATS check

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