CustomerServiceAdministrator

## Description At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy, Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers, and the community as a whole. We have a rich and storied history. Colibri is one of the pioneers of online professional education, introducing some of the first web-based professional education courses in 2001. Today, the company’s family of brands are the leading online professional education platforms in their respective end-markets. We proudly serve >1 million customers annually and employ more than 1,500 mission-aligned professionals. To learn more, please visit: www.colibrigroup.com ## What You'll Do Welcoming all guests, checking students in, assisting students with scheduling. Answer all in person - student inquiries about classes and testing, as well as any questions about the site, state testing, and more, in a timely manner. Answer virtual - student inquiries via chat support or phone support in a timely manner. Accurate data entry of student information, and accurate maintenance of student and class records using a CRM. Assist the Site Manager by confirming class schedules with instructors, attendance documentation, assist with inventory counting, cash reconciliation, collecting reporting data, and other daily operational duties as assigned. Perform administrative tasks associated with class preparedness and processing, such as assisting instructors with preparing classroom materials and technology support as needed. Assist students with licensing applications. Assist in keeping the classrooms, testing rooms, and overall facility neat, clean, well-stocked, and well maintained. Provide friendly service, support, and encouragement to students. Work offsite at special events such as expos and fairs. Have schedule flexibility – some overtime, nights, and weekends required. Support and participate in student engagement activities that el