AJ Bell

FinTech

CustomerServiceAdministrator

£25k+ Manchester, England, United Kingdom FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for entry candidates.

The Brief

“Customer Service Administrator at AJ Bell. Skills: Customer relationships, Customer retention, Customer satisfaction, Value realization. Process customer requests. Handle financial transactions”

Industry & Context.

FinTech
Problems you'll solve

Resolve customer queries

What They're Looking For.

Must Have

Minimum 5 GCSEs, Maths and English GCSEs, Excellent numerical ability, Competent IT skills, Experience working with Excel

Nice to Have

Willingness to learn, Interest in delivering excellent customer service

What You'll Do.

Process customer requests

Handle financial transactions

Produce letters and emails

Work with internal systems

Maintain accurate records

Resolve customer queries via phone

Resolve customer queries via email

How You'll Work.

Team & Collaboration

Internal systems; Client Servicing Administration teams

Communication Scope

Written communication; Verbal communication

Full Job Description

We are now looking to recruit hardworking, articulate individuals to join our Client Servicing Administration teams on part time basis, where you will play a key role in providing our award-winning service to our customers. For hard working individuals, there are excellent career development opportunities available. We have big growth plans with multiple opportunities available across a variety of teams. Inductions will take place for these roles on a 3-weekly basis. We are looking for part time staff to work a minimum of 20 hours a week. Working in our Exchange Quay, Manchester office day to day responsibilities include processing customer requests, handling financial transactions, producing letters and emails, working efficiently with our internal systems and maintaining accurate records on our databases and resolving customer queries via phone and email. Knowledge & Experience: You will have a minimum of 5 GCSEs grades 9-4 (A-C) or equivalent, including Maths and English. * Excellent numerical ability. * Strong communication skills, both written and verbal. * Competent IT skills, including experience working with Excel. * Ability to work to deadlines and under pressure, at times unsupervised. * A willingness to learn and develop within a fast-paced financial services environment. * An interest in delivering excellent customer service. About AJ Bell At AJ Bell, we believe investing should feel good. Whether you're looking for an ISA, pension or dealing account, whether you want to invest with the help of a financial adviser or do it yourself, we have easy-to-use solutions to suit people from all walks of life. We're one of the UK's fastest-growing investment platform businesses, trusted by everyone from professional financial advisers to first-time investors. Today, over 723,000 customers trust us to manage more than £108.7 billion of assets. By continually striving to make investing simpler and more accessible, we're helping more people take control of their fina

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