CustomerService&AdministrativeAssistant

## Description D&M Leasing is seeking a friendly, organized, and service-driven Customer Service Specialist & Administrative Assistant to join our Fort Worth team. This role blends customer service excellence, front desk reception, and administrative support, serving as the first point of contact for visitors, callers, and internal team members.  You’ll play a key role in creating a welcoming office environment while supporting daily operations and maintaining a high level of customer service.    What You’ll Do  Customer Service & Front Desk Support  -Serve as a knowledgeable primary point of contact for customers via phone, email, and in person  -Respond to customer inquiries, and concerns with professionalism and efficiency  -Set up rental car reservations and document entry  -Provide accurate, consistent information regarding products, services, policies, and procedures  -Resolve routine and moderately complex customer issues independently, escalating when appropriate  -Accurately document customer interactions, resolutions, and follow-up actions in internal systems  -Maintain up-to-date customer records   -Maintain a calm, professional demeanor when handling sensitive or time-critical situations  -Protect confidential customer and company information in compliance with company policies    Administrative & Office Support  -Distribute inner office mail, packages, deliveries, create FedEx   -Manage front office and breakroom supplies, inventory, and printer stations, and vendor services  -Work collaboratively with internal departments to resolve customer issues and meet service goals  -Support team operations during peak volume periods and special initiatives  -Provide clerical and administrative support to various departments  -Coordinate internal milestone anniversary acknowledgements and recognitions. Submit monthly announcements such as birthdays, anniversaries, and new hires and holidays  -Maintain confidentiality and professionalism in all interactions    Wha