Customer Service Admin
CustomerServiceAdmin-DCWeekendDays
Neural analysis suggests this role is
optimal for Entry candidates.
“Customer Service Admin - DC Weekend Days at Customer Service Admin. Skills: process management, cross-functional coordination, vendor/stakeholder management. Promote safety culture and awareness. Process order pick lists in SAP”
Industry & Context.
Identify product issues and communicate; Resolve and document substitution and potential order cut issues; Resolve transportation issues with carriers and Corporate transportation department
What They're Looking For.
Must Have
High school diploma required
Nice to Have
Associate degree or vocational certificate preferred, 1-3 years proven experience in a high-volume distribution environment preferred
What You'll Do.
Promote safety culture and awareness
Process order pick lists in SAP
Allocate orders in WMS
Allocate and sort orders based on requirements
Identify product issues and communicate
Resolve and document substitution issues
Print bills of lading
Coordinate carrier appointments using Blue Jay
Manage customer service window
Coordinate rush orders
Resolve transportation issues with carriers
Bill orders daily upon shipment verification
Process shipping documents
Prioritize orders for picking
Run and publish reports
Participate in process improvement teams
Work with facilities on inbounds
Work as a team with all functions
Other projects and duties as assigned
How You'll Work.
Team & Collaboration
Interact with carriers, Shipping Office and warehouse personnel; Communicate to Inventory Control Group; Communicate with Inventory Control Group, Corporate customer service and planners; Coordinate with Corporate customer service, planners, and warehouse personnel; Resolve transportation issues with carriers and Corporate transportation department; Work with the Old Fort Facility and sister facilities on inbounds; Work as a Team with all functions of the Distribution Center
Communication Scope
Excellent communications skills – ability to communicate clearly and concisely in multiple media – verbal, written, etc.; Must have ability to communicate clearly in English – verbal and written.
Full Job Description
A collective energy and ambition. A place where you can make a real difference. We’re a company that genuinely cares about our people, our products, our consumers and the environment. Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared passion to work hard, innovate and push boundaries. United by the belief that when we strive for growth, anything is possible. While we might not be the largest company in our industry, we believe we can have the biggest impact because: Together We Have the Power to Win. **ABOUT THE OPPORTUNITY:** Come join our Fostoria, OH facility where we manufacture products such as A&H Baking Soda, A&H Cat Litter, and A&H Unit Dose Detergent! * Customer Service Admin - DC * Working hours are Monday & Tuesday 5:00 am -1:00 pm, Saturday & Sunday 5:00 am- 5:00 pm **ROLE SUMMARY:** This position will interact with carriers, the Shipping Office and warehouse personnel to insure the efficient flow of orders to customers in a high volume, fast paced distribution environment. **DUTIES AND RESPONSIBILITIES (*denotes essential job functions):** * Responsible always for promoting a safety culture and awareness within their area of responsibility. * Process order pick lists in SAP. * Allocate orders in WMS (Warehouse Management System) in a timely fashion. * Allocate and sort orders based on specific customer and carrier requirements. * Identify product issues and communicate to Inventory Control Group. * Resolve and document substitution and potential order cut issues with Inventory Control Group, Corporate customer service and planners. * Print bills of lading. * Coordinate all carrier appointments using Blue Jay and update the WMS/SAP systems as necessary. * Manage the customer service window, dealing with multiple carriers in proper load assignment, processing paperwork and Bills of Lading and is
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