CustomerServiceAccountManager

## Accountabilities Serve as the primary point of contact for insured clients, agents, underwriters, and internal teams regarding policy servicing and account-related inquiries. Manage and support a wide range of commercial insurance products, including admitted and non-admitted business lines. Respond to client requests and questions through multiple communication channels, including phone, email, chat, text messaging, and self-service platforms. Process policy transactions accurately and maintain records within agency management systems. Manage premium billing activities, accounts receivable processes, and policy servicing transactions. Provide timely, professional, and accurate responses to both routine and complex insurance inquiries. Ensure compliance with applicable insurance regulations and surplus lines requirements. Identify potential coverage gaps, emerging risks, or client needs and communicate opportunities to underwriting or other internal teams. Support cross-selling and up-selling initiatives to strengthen client relationships and maximize account value. Participate in special projects and contribute to continuous improvement efforts within the customer service organization. Requirements Bachelor’s degree or an equivalent combination of education, training, and relevant professional experience. Minimum of 3 years of insurance industry experience, preferably within commercial lines. At least 2 years of customer service, account management, or client support experience. Property & Casualty insurance license preferred, or willingness and ability to obtain and maintain required licensing. Experience with Excess & Surplus Lines insurance is considered an advantage. Strong communication skills with the ability to effectively support clients, agents, and internal stakeholders. Excellent problem-solving abilities, sound judgment, and a strong sense of ownership and accountability. Ability to manage multiple priorities while maintaining accuracy, attention to