Driveway
CustomerSatisfactionRepresentative
“Customer Satisfaction Representative at Driveway. Skills: customer satisfaction improvement processes, customer satisfaction improvement initiatives, continuous improvement plans. Lead customer satisfaction improvement initiatives at assigned store(s). Act as a liaison between the dealership and customers, ensuring their concerns are communicated and addressed”
What You'll Achieve.
leading customer satisfaction improvement processes; ensure customers' perspectives come first; ensure their concerns are addressed and resolved promptly; enhance customer satisfaction; ensure their satisfaction
Industry & Context.
drug free workplace
What They're Looking For.
Must Have
High School graduate or equivalent, 18 years or older
Nice to Have
Warranty Claims or Collections experience, Basic computer skills
What You'll Do.
Lead customer satisfaction improvement initiatives at assigned store(s)
Act as a liaison between the dealership and customers
ensuring their concerns are communicated and addressed
Develop and implement continuous improvement plans to enhance customer satisfaction
Follow up with customers within 48 hours to ensure their satisfaction
Track and trend customer concerns and survey scores using the FreshDesk Omni Program
Collaborate with the Reputation and Brand Team on reviews and social media sentiment
Develop processes for handling Better Business Bureau reviews and coordinate with dealership staff for comprehensive resolutions
How You'll Work.
Team & Collaboration
Collaborate with the Reputation and Brand Team on reviews and social media sentiment; coordinate with dealership staff for comprehensive resolutions
Communication Scope
communication skills
Applying for this Customer Satisfaction Representative role?
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