Jabil
CustomerSatisfactionCoordinator
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“Customer Satisfaction Coordinator at Jabil. Skills: Customer service, Sales support, Administrative support. Provide timely and accurate information to incoming customer order status and product knowledge requests. Process customer orders/changes according to established policies and procedures”
What You'll Achieve.
Meet and exceed customers’ service expectations
Industry & Context.
Ability to define problems, collect data, establish facts, and draw valid conclusions; Resolves most questions and problems and refers new or unusual issues to a higher level as necessary
What They're Looking For.
Must Have
Proficient computer skills, including word processing, spreadsheet, and presentation applications, Basic understanding of bookkeeping and/or accounting fundamentals, Proficient English language reading and writing skills, Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public, Ability to define problems, collect data, establish facts, and draw valid conclusions, Ability to operate a personal computer including using a Windows based operating system and related software, Advanced PC skills, including Excel and experience working in PP, Ability to write simple correspondence, Read and understand visual aid, Ability to apply common sense understanding to carry out simple one- or two-step instructions, Ability to deal with standardized situations with only occasional or no variables, Ability to read and comprehend simple instructions, short correspondence, and memos, Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals, Ability to compute rate, ratio, and percent and to draw and interpret graphs, Bachelor’s degree, A minimum of one year experience, Or an equivalent combination of education, experience and/or training
Nice to Have
Working knowledge of relational database applications
What You'll Do.
Provide timely and accurate information to incoming customer order status and product knowledge requests
Process customer orders/changes according to established policies and procedures
Process customer returns according to established policies and procedures
Initiate shipping request forms as appropriate
Work closely with Finance to maintain Accounts Receivable according to contract terms
Provide timely feedback regarding product service failures or customer concerns
Partner with Business Development and/or Sales representatives to meet and exceed customers’ service expectations
Arrange customer meetings
Provide general administrative support to assigned Business Unit
How You'll Work.
Team & Collaboration
Partners with Business Development and/or Sales representatives; Works closely with Finance
Communication Scope
Proficient English language reading and writing skills; Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public; Ability to write simple correspondence
Full Job Description
At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe. **JOB SUMMARY** Under general supervision, uses skills gained through training and experience to provide customer service, sales, or administrative support within an assigned customer account(s) (Business Unit). Communicates a variety of information to internal or external customers to support the sale or service of products. Follows established procedures to perform routine tasks and receives general guidance and direction to perform other work with substantial variety and complexity requiring limited decision-making responsibility. Originality and ingenuity are required to locate, select and apply appropriate procedures, processes and techniques to assignments that are broad in nature. Resolves most questions and problems and refers new or unusual issues to a higher level as necessary. Routine contact with internal and external customers is required to obtain, clarify or provide facts and information. **ESSENTIAL DUTIES AND RESPONSIBILITIES** · Provides timely and accurate information to incoming customer order status and product knowledge requests. · Processes customer orders/changes according to established policies and procedures. · Processes customer returns according to established policies and procedures. Initiates shipping request forms as appropriate. · Works closely with Finance to maintain Accounts Receivable according to contract terms. · Provides timely feedback regarding product service failures or customer concern
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