Jabil
CustomerSatisfactionCoordinator
“Customer Satisfaction Coordinator at Jabil. Skills: Customer satisfaction, Data analysis, Project coordination. Coordinate customer satisfaction projects. Maintain customer contact database”
What You'll Achieve.
Minimize environmental impact; Foster vibrant and diverse communities
Industry & Context.
Problem solve; Critical thinking; Problem solving skills; Define problems; Collect data; Establish facts; Draw valid conclusions
What They're Looking For.
Must Have
Ability to manage multiple projects in a fast-paced environment, Interpersonal skills to work with a wide range of individuals/groups from culturally diverse audience, Extreme proficiency in Microsoft Office (specializing in Word, PowerPoint, Excel, Access), Experience in quantitative market research, including use of online survey and analytical tools, Superior organizational skills, Problem solve, Meet deadlines, Ability to read, analyze, interpret and communicate in English, Detail-oriented, Creative thinking, Exceptional analytical skills, Critical thinking, Problem solving skills, Self-motivated, Self-directed, Planning and organizing, Communication skills, Teamwork, Adaptability, Plan and schedule project timelines, Track project deliverables, Regularly monitor and report on progress of the project to stakeholders, Project evaluations and assessment of results, Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public, Ability to define problems, collect data, establish facts, and draw valid conclusions, Ability to operate a personal computer including using a Windows based operating system and related software, Advanced PC skills, including training and knowledge of Jabil’s software packages, Ability to write simple correspondence, Read and understand visual aid, Ability to apply common sense understanding to carry out simple one- or two-step instructions, Ability to deal with standardized situations with only occasional or no variables, Ability to read and comprehend simple instructions, short correspondence, and memos, Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals, Ability to compute rate, ratio, and percent and to draw and interpret graphs
What You'll Do.
Coordinate customer satisfaction projects
Maintain customer contact database
Analyze customer loyalty survey data
Track actions to address customer issues
Ensure on-time score collection
Prepare quarterly review summaries
Review scores and translations
Complete score audits
Prepare quarterly communications
Prepare site specific presentations
Share results with managers
Manage workcell satisfaction
Develop customer satisfaction content
Support dashboard development
Identify areas for improvement
Track corrective actions
Support workshop development
Support training programs
Provide customer satisfaction support
How You'll Work.
Team & Collaboration
Work closely with Business Development; Work closely with Operations; Work closely with Quality teams; Work with Risk & Assurance; Share results with managers; Respond to questions from groups of managers
Communication Scope
Communicate in English; Present information; Respond to questions
Process & Methodology
Manage multiple projects, Plan project timelines, Schedule project timelines, Track project deliverables, Monitor project progress, Report project progress, Evaluate projects, Assess project results
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