Jabil
CustomerSatisfactionCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Satisfaction Coordinator at Jabil. Skills: Customer satisfaction, Data analysis, Project coordination, Reporting. Maintain customer contact database. Track customer satisfaction scores”
Industry & Context.
Problem solve; Critical thinking; Problem solving skills; Define problems; Draw valid conclusions
What They're Looking For.
Must Have
Manage multiple projects, Work with diverse audience, Microsoft Office proficiency, Quantitative market research experience, Online survey tools experience, Analytical tools experience, Superior organizational skills, Problem solve, Meet deadlines, Read, analyze, interpret English, Detail-oriented, Creative thinking, Exceptional analytical skills, Critical thinking, Problem solving skills, Self-motivated, Self-directed, Planning, Organizing, Teamwork, Adaptability, Plan project timelines, Schedule project timelines, Track project deliverables, Monitor project progress, Report project progress, Project evaluations, Assess project results, Present information, Respond to questions, Define problems, Collect data, Establish facts, Draw valid conclusions, Operate personal computer, Use Windows operating system, Use Windows software, Advanced PC skills, Jabil software packages knowledge, Write simple correspondence, Read visual aid, Understand visual aid, Apply common sense, Carry out instructions, Deal with standardized situations, Read instructions, Comprehend instructions, Read correspondence, Comprehend correspondence, Add, Subtract, Multiply, Divide, Compute rate, Compute ratio, Compute percent, Draw graphs, Interpret graphs
What You'll Do.
Maintain customer contact database
Track customer satisfaction scores
Track customer loyalty scores
Analyze customer loyalty data
Prepare presentations
Track actions on customer issues
Ensure quarterly score collection
Ensure quarterly review summaries
Complete score audits
Prepare quarterly communications
Prepare site presentations
Share presentations with managers
Develop website content
Develop internal website content
Support dashboard development
Report drivers for loyalty
Identify improvement areas
Track corrective actions
Report status to senior management
Support workshop development
Support training program development
Provide customer satisfaction support
How You'll Work.
Team & Collaboration
Work with Business Development; Work with Operations; Work with Quality; Work with Risk & Assurance; Work with executives; Work with managers; Work with clients; Work with customers; Work with general public
Communication Scope
Present information; Respond to questions; Write correspondence
Process & Methodology
Plan project timelines, Schedule project timelines, Track project deliverables, Monitor project progress, Report project progress, Project evaluations, Assess project results
Full Job Description
At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe. **JOB SUMMARY** Jabil’s Customer Satisfaction Coordinator is responsible for the coordination of various customer satisfaction related projects that support Jabil’s business needs. Position reports to the Communications Manager and works closely with members of the Business Development, Operations, and Quality teams. **ESSENTIAL DUTIES AND RESPONSIBILITIES** · Maintains an up-to-date, comprehensive database of Jabil’s customer contacts and their customer satisfaction and loyalty scores · Analyzes customer loyalty survey data (prepares reports, graphs, presentations) and tracks actions taken to address customer issues · Ensures on-time quarterly customer satisfaction score collection and quarterly customer review meeting summaries from all business units, reviews scores and translations, flags errors, works with Risk & Assurance on completing score audits, and prepares quarterly communications to the Quality and executives · Prepares site specific presentations listing the quarterly customer satisfaction results and shares them with all sites; manages workcell customer satisfaction recognition · Develops customer satisfaction content for Jabil’s internal website including customer satisfaction and loyalty scores, customer award information and testimonials, and best practices · Supports the development of a customer satisfaction dashboard for measuring and reporting drivers for customer loyalty, identifying areas that require impr
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