Jabil
CustomerSatisfactionCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Satisfaction Coordinator at Jabil. Skills: Customer satisfaction, Data analysis, Project coordination. Coordinate customer satisfaction projects. Maintain customer contact database”
What You'll Achieve.
Minimize environmental impact; Foster vibrant and diverse communities
Industry & Context.
Problem solve; Critical thinking; Problem solving skills; Define problems; Collect data; Establish facts; Draw valid conclusions
What They're Looking For.
Must Have
Ability to manage multiple projects in a fast-paced environment, Interpersonal skills to work with a wide range of individuals/groups from culturally diverse audience, Extreme proficiency in Microsoft Office (specializing in Word, PowerPoint, Excel, Access), Experience in quantitative market research, including use of online survey and analytical tools, Superior organizational skills, Problem solve, Meet deadlines, Ability to read, analyze, interpret and communicate in English, Detail-oriented, Creative thinking, Exceptional analytical skills, Critical thinking, Problem solving skills, Self-motivated, Self-directed, Planning and organizing, Communication skills, Teamwork, Adaptability, Plan and schedule project timelines, Track project deliverables, Regularly monitor and report on progress of the project to stakeholders, Project evaluations and assessment of results, Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public, Ability to define problems, collect data, establish facts, and draw valid conclusions, Ability to operate a personal computer including using a Windows based operating system and related software, Advanced PC skills, including training and knowledge of Jabil’s software packages, Ability to write simple correspondence, Read and understand visual aid, Ability to apply common sense understanding to carry out simple one- or two-step instructions, Ability to deal with standardized situations with only occasional or no variables, Ability to read and comprehend simple instructions, short correspondence, and memos, Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals, Ability to compute rate, ratio, and percent and to draw and interpret graphs
What You'll Do.
Coordinate customer satisfaction projects
Maintain customer contact database
Analyze customer loyalty survey data
Track actions to address customer issues
Ensure on-time score collection
Prepare quarterly review summaries
Review scores and translations
Complete score audits
Prepare quarterly communications
Prepare site specific presentations
Share results with managers
Manage workcell satisfaction
Develop customer satisfaction content
Support dashboard development
Identify areas for improvement
Track corrective actions
Support workshop development
Support training programs
Provide customer satisfaction support
How You'll Work.
Team & Collaboration
Work closely with Business Development; Work closely with Operations; Work closely with Quality teams; Work with Risk & Assurance; Share results with managers; Respond to questions from groups of managers
Communication Scope
Communicate in English; Present information; Respond to questions
Process & Methodology
Manage multiple projects, Plan project timelines, Schedule project timelines, Track project deliverables, Monitor project progress, Report project progress, Evaluate projects, Assess project results
Full Job Description
At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe. **JOB SUMMARY** Jabil’s Customer Satisfaction Coordinator is responsible for the coordination of various customer satisfaction related projects that support Jabil’s business needs. Position reports to the Communications Manager and works closely with members of the Business Development, Operations, and Quality teams. **ESSENTIAL DUTIES AND RESPONSIBILITIES** · Maintains an up-to-date, comprehensive database of Jabil’s customer contacts and their customer satisfaction and loyalty scores · Analyzes customer loyalty survey data (prepares reports, graphs, presentations) and tracks actions taken to address customer issues · Ensures on-time quarterly customer satisfaction score collection and quarterly customer review meeting summaries from all business units, reviews scores and translations, flags errors, works with Risk & Assurance on completing score audits, and prepares quarterly communications to the Quality and executives · Prepares site specific presentations listing the quarterly customer satisfaction results and shares them with all sites; manages workcell customer satisfaction recognition · Develops customer satisfaction content for Jabil’s internal website including customer satisfaction and loyalty scores, customer award information and testimonials, and best practices · Supports the development of a customer satisfaction dashboard for measuring and reporting drivers for customer loyalty, identifying areas that require impr
Applying for this Customer Satisfaction Coordinator role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Jabil?
Real rants from real employees. Read before you apply.