Pavago
HVAC & Plumbing
CustomerSalesRepresentativeHVAC&Plumbing
“Customer Sales Representative - HVAC & Plumbing at Pavago. Skills: Inbound Sales, Customer Service, Appointment Scheduling, Membership Sales. Handle inbound customer calls. Convert inquiries into booked appointments”
What You'll Achieve.
Maintain a target call-to-booking conversion rate of 85% or higher; Achieve a minimum 10% membership close rate; Contribute toward the goal of selling 35 memberships within the first 90 days; Call-to-booking conversion rate: 85% target; Pipeline Club membership close rate: 10%+ ; Memberships sold: 35 within the first 90 days; CRM accuracy and documentation compliance; Customer satisfaction and call quality scores; Consistent attendance, responsiveness, and execution quality
Industry & Context.
Comfortable working evening and weekend shifts
What They're Looking For.
Must Have
Proven experience in sales, customer service, or appointment setting, Demonstrated success converting inbound calls into booked appointments, objection-handling, upselling, and customer communication skills, Experience using CRM systems and call-management software, High level of accountability for bookings, call quality, and customer outcomes
Nice to Have
Background in plumbing, HVAC, home services, or trades, Experience with ServiceTitan or similar field service software, Experience selling service memberships or maintenance plans, Familiarity with scheduling workflows in home service industries, Previous experience supporting U. S. -based customers remotely
What You'll Do.
Handle inbound customer calls
Convert inquiries into booked appointments
Promote Pipeline Club membership
Schedule appointments
Identify upsell opportunities
Log customer interactions in CRM
Follow scripts and workflows
Deliver customer-first experience
Handle escalated customer concerns
How You'll Work.
Team & Collaboration
Support offshore and internal teams
Communication Scope
Confident communicator; Empathetic communicator; Customer communication skills
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