Pavago
Plumbing Services
CustomerSalesRepresentative
Neural analysis suggests this role is
optimal for Entry candidates.
“Customer Sales Representative at Pavago. Skills: Inbound sales, Call conversion, Customer service, Membership sales. Handle inbound calls. Convert inquiries into booked plumbing jobs”
What You'll Achieve.
85%+ call-to-booking conversion rate; 10%+ membership close rate; 35+ memberships sold in first 90 days; Accurate and clean CRM documentation; High customer satisfaction scores; High call quality scores
Industry & Context.
Solve problems
U.S. Hours (Evenings & Weekends Required)
What They're Looking For.
Must Have
Inbound sales experience, Call center sales experience, Customer service with conversion targets, Conversion and closing ability, Excellent objection handling, CRM and call system experience, Clear, professional English communication
Nice to Have
Plumbing experience, HVAC experience, Home services experience, Membership or subscription sales experience
What You'll Do.
Convert inquiries into booked plumbing jobs
Guide customers toward the right solution
Book service appointments
Identify upsell opportunities
Promote and sell Pipeline Club membership
Log all interactions accurately in CRM
Follow structured scripts and workflows
Handle escalations professionally
Maintain high customer satisfaction standards
Deliver consistent phone experiences
Support offshore team members
Provide feedback to improve processes
Adapt quickly to new systems
How You'll Work.
Team & Collaboration
Support offshore team members for consistency; Provide feedback to improve scripts, tools, and workflows
Communication Scope
Confident communicator; Persuasive communicator; Clear English communication; Professional English communication
Full Job Description
### **Customer Sales Representative (Inbound Sales) – Remote | High Conversion | Plumbing Services** **Position Type:** Full-Time, Remote **Working Hours:** U.S. Hours (Evenings & Weekends Required) ### **About the Role** We’re hiring a **Customer Sales Representative (CSR)** to handle high-volume inbound calls and convert customer inquiries into **booked plumbing jobs and memberships**. This is a **sales-first customer service role** — not just answering calls. You’ll guide conversations, solve problems, and confidently move customers toward booking services while delivering a **professional, customer-first experience**. If you can **build trust quickly and close consistently** , this role is built for you. ### **What You’ll Own** ### **Inbound Sales & Call Conversion** * Handle high-volume inbound calls with confidence and professionalism * Convert inquiries into **booked plumbing jobs** (target: **85% conversion rate**) * Actively listen and guide customers toward the right solution * Control conversations while maintaining empathy and clarity ### **Scheduling, Upselling & Membership Sales** * Book service appointments accurately and efficiently * Identify upsell opportunities during calls * Promote and sell **Pipeline Club membership** * Hit key targets: * **10%+ membership close rate** * **35 memberships in first 90 days** ### **CRM & Process Execution** * Log all interactions accurately in CRM systems * Follow structured scripts and workflows * Contribute to improving call processes and conversion systems _Preferred tools experience:_ * ServiceTitan * Other CRM and call management tools ### **Customer Experience & Escalation Handling** * Handle escalations professionally and calmly * Maintain high customer satisfaction standards * Deliver consistent, high-quality phone experiences ### **Team Support & Optimization** * Support offshore team members for consistency * Provide feedback to improve scripts, tools, and workflows * Adapt quickly to new systems and pro
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