Satair
Aviation
CustomerResolutionSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Resolution Specialist at Satair. Skills: Customer Resolution, Order Processing, Customer Satisfaction. Manage customer specific open order book. Build and maintain customer satisfaction”
What You'll Achieve.
Meet customer expectations; Achieve department and company KPIs
Industry & Context.
Problem resolution
What They're Looking For.
Must Have
High School Diploma or Associate's Degree, 2 years' customer service experience, End to End processing experience, PC literacy, Written and verbal English communication skills
Nice to Have
SAP experience, Skywise experience, C4C experience, Back Office experience, Freshdesk experience, Aviation knowledge
What You'll Do.
Manage customer specific open order book
Build and maintain customer satisfaction
Respond to customer requests and inquiries
Identify and resolve blockers for quotes and orders
Manage open order book
Support on-time material delivery
Train customers in e-commerce platforms
Support absence by other specialists
Attend team and departmental meetings
Ensure continuous improvement of customer satisfaction
Ensure Open Order Book Health
Ensure First Qualified Response Time
Ensure Ticket Resolution Time
Ensure Overdue Deliveries Performance Levels
Ensure Quality of Responses
Inform managers about progress and status
Advise on undesirable conditions
Propose potential solutions for improvements
Participate in occupational safety and health efforts
Stay informed about SATAIR's business
Achieve department and company KPIs
Lead external key customer meetings
Participate in functional and cross-functional activities
Contribute to increase in customer satisfaction
Enhance internal and external communication
Assist other account teams and regions
Comply with SATAIR's mission
Comply with SATAIR's values
Comply with SATAIR's quality systems
Comply with SATAIR's standard operating procedures
Comply with SATAIR's ISO manual
Comply with SATAIR's Ethics & Compliance guidelines
Comply with SATAIR's processes and procedures
Perform other duties assigned by management
How You'll Work.
Team & Collaboration
Customer Resolution Services Team; Cross-functional activities; Sales Manager
Communication Scope
Written communication; Verbal communication
Full Job Description
Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at [[email protected]](mailto:[email protected]) * [Notice: Know Your Rights: Workplace Discrimination is Illegal](https://kairosservicesinc.com/wp-content/uploads/2022/11/22-088_EEOC_KnowYourRights.pdf) * [Notice: Pay Transparency Nondiscrimination](https://kairosservicesinc.com/wp-content/uploads/2019/08/PayTransparencyPoster.pdf) (English) * [Aviso: Transparencia en el Pago No Discriminación](https://kairosservicesinc.com/wp-content/uploads/2025/07/federal-contractor-pay-transparency-spanish.pdf) (Spanish) ****Job Description:**** ****What does your next challenge look like?**** **At SATAIR, we believe in sustainable aviation that allows people to travel and connect across the globe.** **We are on a mission to provide world class material solutions that keep aircraft flying and extend their lifespan.** **In Satair, you can challenge the status quo, pioneer new ways of working, and generate real value for airlines and suppliers worldwide.** **Being part of the Airbus family gives us the opportunity to live a global mindset, working in internationa l and diverse teams and collaborating across functions, sites and cultures.** **If you want to work as one team embracing a can-do attitude in a demanding environment, then we offer a great place to explore, learn, and grow, making an impact on aviation’s digital and sustainable transformation.** In this context we are looking for a **Customer Resolution Specialist** to join our team **Peachtree City, Georgia.** Our Customer Resolution Specialist (CRS) are responsible for responding to customer inquiries and **End to End processing** for spare parts for Airbus aircraft, as well as parts for competitor aircraft, for customers in the Americas region. ****WHAT’S IN IT FOR YOU**** **Here is a selection
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