John Crane
energy and process industries
CustomerReliabilityEngineerorTechnicalSpecialist
“Customer Reliability Engineer or Technical Specialist at John Crane. Skills: seal and equipment evaluations, recommendations for MTBR improvement, installation and commissioning of mechanical seals, reliability management software utilization, customer communication, technical assistance, customer training. participating in activities with the customer to comply with the partnership agreement. makes independent seal and equipment evaluations, selections and recommends”
Industry & Context.
makes specific recommendations for MTBR improvement; Analyzes and evaluates specific customer applications; Provides customer training for maintenance and operations personnel
willing and able to travel as needed to support assignments, Ability to work flexible hours including weekends as needed to meet business demands
What They're Looking For.
Must Have
High school diploma or equivalent required, Experience with mechanical seals, rotating equipment and basic engineering principles applied to perform work assignments in addition to PC and software knowledge, knowledge of personal computers, MS Office, and machining practices, Moderate level of understanding of the financial aspects of a manufacturing operation, Capable of handling multiple priorities simultaneously in a high-stress environment, Effective written and verbal business communications, Ability to complete tasks in a timely and efficient manner, Ability to work flexible hours including weekends as needed to meet business demands
Nice to Have
Bachelor's degree in mechanical engineering is preferred, Previous participation in continuous improvement activities including but not limited to Kaizen, SMED, and Lean activities or equivalent, Experience working in a diverse environment with a global company is a plus
What You'll Do.
participating in activities with the customer to comply with the partnership agreement
makes independent seal and equipment evaluations
selections and recommends
lead one or more customer reliability personnel at a customer facility
Reviews customer applications proactively and makes specific recommendations for MTBR improvement
Analyzes and evaluates specific customer applications
Submits recommendations for improvement via the John Crane Application Data Information Sheet for approval
Directs the installation and commissioning of mechanical seals and their auxiliary support systems
and evaluates customer data
reports seal program’s results utilizing John Crane’s current reliability management software
Maintains John Crane's equipment survey
Communicates orally and in writing with customers
and vendors while providing counseling
and technical assistance
making technical presentations to customers or management
Provides customer training for maintenance and operations personnel
Assists customer with the Management of Change process
Collects new equipment data sheets from customer’s project engineers for review
How You'll Work.
Team & Collaboration
works on-site at a customer facility; oversight from the account manager and/or regional engineer; may lead one or more customer reliability personnel at a customer facility; working with the account manager and/or regional engineer; Communicates orally and in writing with customers, company personnel, and vendors; making technical presentations to customers or management with over site from the account manager or the regional engineer; Collects new equipment data sheets from customer’s project engineers for review by the account manager and/or regional engineer
Communication Scope
Communicates orally and in writing with customers, company personnel, and vendors; making technical presentations to customers or management; Effective written and verbal business communications
Process & Methodology
handling multiple priorities simultaneously
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