John Crane
energy and process industries
CustomerReliabilityEngineerorTechnicalSpecialist
Neural analysis suggests this role is
optimal for mid candidates.
“Customer Reliability Engineer or Technical Specialist at John Crane. Skills: mechanical seals, rotating equipment, reliability management. Reviews customer applications proactively and makes specific recommendations for MTBR improvement. Analyzes and evaluates specific customer applications”
What You'll Achieve.
MTBR improvement
Industry & Context.
makes specific recommendations for MTBR improvement; Analyzes and evaluates specific customer applications; Provides counseling, recommendations, and technical assistance
willing and able to travel as needed to support assignments, Ability to work flexible hours including weekends as needed to meet business demands
What They're Looking For.
Must Have
High school diploma or equivalent required, Experience with mechanical seals, rotating equipment and basic engineering principles applied to perform work assignments in addition to PC and software knowledge, knowledge of personal computers, MS Office, and machining practices, Moderate level of understanding of the financial aspects of a manufacturing operation, Capable of handling multiple priorities simultaneously in a high-stress environment, Effective written and verbal business communications, Ability to complete tasks in a timely and efficient manner, Ability to work flexible hours including weekends as needed to meet business demands
Nice to Have
Bachelor's degree in mechanical engineering is preferred, Previous participation in continuous improvement activities including but not limited to Kaizen, SMED, and Lean activities or equivalent, Experience working in a diverse environment with a global company is a plus
What You'll Do.
Reviews customer applications proactively and makes specific recommendations for MTBR improvement
Analyzes and evaluates specific customer applications
Submits recommendations for improvement via the John Crane Application Data Information Sheet for approval
Directs the installation and commissioning of mechanical seals and their auxiliary support systems
and evaluates customer data
Reports seal program’s results utilizing John Crane’s current reliability management software
Maintains John Crane's equipment survey
and technical assistance
Making technical presentations to customers or management
Provides customer training for maintenance and operations personnel
Assists customer with the Management of Change process
Collects new equipment data sheets from customer’s project engineers
How You'll Work.
Team & Collaboration
working with the account manager and/or regional engineer; Communicates orally and in writing with customers, company personnel, and vendors; making technical presentations to customers or management with over site from the account manager or the regional engineer
Communication Scope
Communicates orally and in writing with customers, company personnel, and vendors; making technical presentations to customers or management; Effective written and verbal business communications
Full Job Description
John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries The Customer Reliability Engineer or Technical Specialist works on-site at a customer facility in Cedar Rapids, Iowa, participating in activities with the customer to comply with the partnership agreement. The role makes independent seal and equipment evaluations, selections and recommends with oversight from the account manager and/or regional engineer. Also, this role may lead one or more customer reliability personnel at a customer facility. Responsibilities include but not limited to the following: * Reviews customer applications proactively and makes specific recommendations for MTBR improvement with over site from the salesman and/or the regional engineer. Analyzes and evaluates specific customer applications. Then submits to salesman and/or regional engineer recommendations for improvement via the John Crane Application Data Information Sheet for approval. Directs the installation and commissioning of mechanical seals and their auxi
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