Sanofi
Biopharma
CustomerRelationshipSpecialist–Vaccines(WestTimeZone)
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Relationship Specialist – Vaccines (West Time Zone) at Sanofi. Skills: Customer Relationship Management, Account Management Support, Data Analysis and Reporting, Issue Resolution, Cross-functional Collaboration. Providing advanced operational, analytical, and relationship-support functions for high‑value healthcare customers. Driving execution of account plans, improving customer experience, and ensuring smooth coordination of vaccine initiatives”
What You'll Achieve.
Improve customer experience; Ensure the smooth coordination of vaccine initiatives; High accuracy of reporting, documentation, and insights (target 98%+); Improvement in issue cycle time and reduction in repeat escalations; On-time delivery of milestones and customer commitments; Internal and external satisfaction scores related to support quality; 100% compliance with documentation standards; Documented process improvements or efficiencies delivered each quarter
Industry & Context.
issue resolution; managing escalations efficiently; identifying trends; identifying operational trends or gaps in customer workflows and propose actionable improvements; tracking recurring issues and escalating root causes with clear summaries and recommendations for corrective action; analyzing account performance metrics; providing data-driven recommendations to SAM’s/DNAs on risk areas, growth opportunities, and process improvements
Occasional travel (up to 10–15%) for customer meetings, team summits, or special projects
What They're Looking For.
Must Have
Bachelor's degree, 2–4+ years of experience in customer support, account coordination, analytics, or healthcare operations roles, Excellent communication skills, both written and verbal, Ability to manage complex tasks with minimal supervision while maintaining high accuracy, Demonstrated experience supporting cross-functional teams
Nice to Have
Experience working with healthcare providers, public health agencies, or vaccine programs, Familiarity with pharmaceutical or regulated healthcare customer engagement practices, analytical capabilities with proficiency in Excel, dashboards, CRM tools, and data visualization, organizational and project management abilities, French language proficiency to support Canadian accounts, Experience preparing MBR/QBR materials or customer insights presentations
What You'll Do.
Providing advanced operational
and relationship-support functions for high‑value healthcare customers
Driving execution of account plans
improving customer experience
and ensuring smooth coordination of vaccine initiatives
Serving as a subject‑matter resource on process execution
customer data insights
and ensuring compliance
Preparing customer-facing materials
Supporting customer engagements
Tracking project milestones and monitoring engagement activities
Coordinating cross-functional activities
Identifying operational trends or gaps and proposing improvements
Managing day‑to‑day service or operational issues
Tracking recurring issues and escalating root causes
Monitoring turnaround times for escalated items
Analyzing account performance metrics
Producing detailed insights for reviews and presentations
Providing data-driven recommendations
Maintaining accurate records
and reporting dashboards
Acting as a liaison between internal partners
Coordinating documentation for approvals
Ensuring internal commitments are followed through
Ensuring compliance with internal policies
and industry regulations
Maintaining accurate and compliant records
Supporting audit preparation and documentation review cycles
How You'll Work.
Team & Collaboration
Partnering closely with Strategic Accounts Managers and Directors, National Accounts; Coordinating cross-functional activities linked to customer initiatives (e. g. , supply chain updates, educational sessions, data requests); Partnering with internal teams (Customer Experience, Supply Chain, etc. . ) to resolve issues efficiently; Acting as a liaison between Sales, Marketing, Order to Cash, Medical Affairs, and other internal partners to support customer needs; Coordinating documentation required for approvals, submissions, educational content, or program execution; Ensuring communications and commitments made by internal partners are followed through in a timely manner; Demonstrated experience supporting cross-functional teams
Communication Scope
Excellent communication skills, both written and verbal
Process & Methodology
tracking project milestones, monitoring engagement activities, ensuring deliverables remain on schedule, organizational and project management abilities
Full Job Description
**Job title:**_Customer Relationship Specialist, Vaccines (West Time Zone)_ * **Location:** _Morristown, NJ_ **About the Job** The Customer Relationship Specialist– Vaccines is responsible for providing advanced operational, analytical, and relationship-support functions for high‑value healthcare customers across the U.S. and Canada. This role partners closely with Strategic Accounts Managers and Directors, National Accounts to drive execution of account plans, improve customer experience, and ensure the smooth coordination of vaccine initiatives with integrated delivery networks, public health agencies, government entities, and large provider networks. The Specialist serves as a subject‑matter resource on process execution, customer data insights, reporting, and issue resolution. This position supports strategic customers by identifying trends, managing escalations efficiently, preparing high‑impact materials, and ensuring compliance across all customer interactions. Join the team protecting half a billion lives every year with next-gen science, mRNA innovation, and AI Vaccines driven breakthroughs. In Vaccines, you’ll help advance prevention on a global scale - and shape the future of immunization **About Sanofi:** We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives. **Main Responsibilities** **Customer Partnership & Engagement Support** * Serve as a knowledgeable secondary point of contact for assigned accounts, handling moderately complex questions, information requests, and operational coordination. * Prepare customer-facing materials such as program overviews, performance summaries, onboarding tools, and informational resources. * Support SAM’s/DNA du
Applying for this Customer Relationship Specialist – Vaccines (West Time Zone) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Sanofi?
Real rants from real employees. Read before you apply.