CustomerRelationshipManager

As a Customer Relationship Manager, you’ll serve as the primary point of contact for managing user accounts, access permissions, and SharePoint group memberships within the federal contracting environment. This role is responsible for fostering a customer-focused culture while ensuring that access management requests are handled accurately, efficiently, and in accordance with established security policies and procedures with the goal to make an impact across the federal government. The Account and Access Management specialist (Customer Relationship Manager) serves as the primary point of contact for managing user accounts, access permissions, and SharePoint group memberships within the federal contracting environment. This role is responsible for fostering a customer-focused culture while ensuring that access management requests are handled accurately, efficiently, and in accordance with established security policies and procedures. We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers. If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below! What you’ll do: Fosters and advocates for a customer-focused culture within the assigned office, concentrating on activities that most strongly contribute toward improving customer value Develops and documents knowledge and understanding of customers' access needs, wishes, and requirements Liaises between the contract team and its customers regarding account provisioning and access management requests Assesses customer needs through personalized service to ensure appropriate access levels are granted Creates, maintains, transfers, and removes use