PEXA
FinTech
CustomerRelationshipLead
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Relationship Lead at PEXA. Skills: Relationship management, Customer problem-solving, Influencing, Negotiation, Communication. Building trusted relationships with key practitioner customers across Queensland, including high-value and strategic accounts. Meeting with customers to understand their needs, help resolve issues, share insights, and identify opportunities to increase their use of PEXA products and services”
What You'll Achieve.
Building trusted relationships across the Queensland practitioner customer portfolio; Supporting stronger customer engagement, loyalty and satisfaction; Increasing customer utilisation of PEXA products and services; Resolving customer issues in a timely and thoughtful way; Acting as a feedback channel between customers and internal PEXA teams; Contributing to industry events, customer forums and stakeholder partnerships
Industry & Context.
Customer problem-solving; Ability to work through issues, queries and blockers to resolution
What They're Looking For.
Must Have
Relationship management and stakeholder engagement, particularly with strategic or high-value customers, Customer problem-solving, including the ability to work through issues, queries and blockers to resolution, Influencing, negotiation and communication skills, with the confidence to engage a broad range of customers and stakeholders, Commercial and growth mindset, including identifying customer needs, promoting solutions and converting leads
Nice to Have
Property law, conveyancing, PEXA settlement and lodgement, FinTech or PropTech experience
What You'll Do.
Building trusted relationships with key practitioner customers across Queensland
including high-value and strategic accounts
Meeting with customers to understand their needs
and identify opportunities to increase their use of PEXA products and services
Acting as a key connection point between customers and internal teams
Marketing and Corporate Affairs
making sure customer feedback is heard and acted on
Facilitating conversations with the QLD Practitioner Advisory Council
Supporting industry events
Helping customers work through transaction blockers
Partnering with internal teams on product pilots
workshops and new releases
Customer satisfaction
How You'll Work.
Team & Collaboration
Acting as a key connection point between customers and internal teams, including Product, Customer Operations, Marketing and Corporate Affairs; Partnering with internal teams on product pilots, workshops and new releases
Communication Scope
Communication skills
Full Job Description
## Description Hi, we’re PEXA Every time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in. PEXA’s world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week safely settle their homes. Since starting our journey in 2010, we now employ a team of over 1,000 people working across multiple continents. We’re still growing, innovating and looking ahead, but behind our greatest achievements, there is a team of curious creators and big thinkers. That’s why, we’re looking for ambitious people like yourself to join the team. A day in the life As Customer Relationship Lead – QLD, you’ll spend your days building trusted relationships with key practitioner customers across Queensland, including high-value and strategic accounts. You’ll meet with customers to understand their needs, help resolve issues, share insights, and identify opportunities to increase their use of PEXA products and services. You’ll act as a key connection point between customers and internal teams, including Product, Customer Operations, Marketing and Corporate Affairs, making sure customer feedback is heard and acted on. You may be facilitating conversations with the QLD Practitioner Advisory Council, supporting industry events, helping customers work through transaction blockers, or partnering with internal teams on product pilots, workshops and new releases. This role is ideal for someone who enjoys building meaningful relationships, solving problems, influencing outcomes and representing PEXA with professionalism, care and confidence. About the role This role exists to strengthen, support and grow PEXA’s relationships with practitioner customers across Queensland. You’ll play an important role in customer retention, satisfaction, product utilisation and customer advocacy. Key capab
Applying for this Customer Relationship Lead role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Lever
- Lever uses a streamlined one-page form — apply in under 5 minutes.
- LinkedIn import works well; review parsed data before submitting.
- The cover letter field is optional but visible to reviewers — use it to differentiate.
- Referral codes from employees can significantly boost visibility of your application.
ANONYMOUS · UNFILTERED
What do employees actually say about PEXA?
Real rants from real employees. Read before you apply.