Rituals
Retail
CustomerRelations&SalesAmbassador
“Customer Relations & Sales Ambassador at Rituals. Skills: Customer relations, Sales ambassador. Support customers via email. Support customers via phone”
What You'll Achieve.
Turn questions into solutions; Turn challenges into positive experiences; Turn browsing into purchasing
Industry & Context.
Solution-oriented approach
Work at least 50% from office, Work from home remaining time
What They're Looking For.
Must Have
Norwegian (native level), English (C1–C2 level), MBO or HBO level, Completed college degree, Availability for at least 24 hours/week, Full flexibility: available 7 days/week, Comfortable working different shifts, Comfortable working weekends (around 1.5 weekends per month)
Nice to Have
Experience in customer service, Experience in hospitality, Experience in retail, Experience in sales, Interest in premium retail, Interest in wellness brands, Interest in beauty brands, Interest in lifestyle brands
What You'll Do.
Support customers via email
Support customers via phone
Support customers via social media
Recommend Rituals products
Handle customer questions
Handle customer concerns
Handle customer compliments
Deliver personal service
Deliver engaging service
Spot sales opportunities
Recommend products matching needs
Keep an eye on quality
Keep an eye on productivity
Make customers feel heard
Bring Rituals brand to life
Help customers turn routines into moments
How You'll Work.
Communication Scope
Written communication; Spoken communication; Clear communication; Friendly communication; Professional communication; Empathetic communication
Applying for this Customer Relations & Sales Ambassador role?
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