BMW Markham
CustomerRelationsRepresentative
“Customer Relations Representative at BMW Markham. Skills: Customer Relations, Customer Service, Communication. Assisting customers in booking service appointments for their vehicles.. Greets customers and visitors, ensuring optimum customer service.”
Industry & Context.
Passion for problem-solving
What They're Looking For.
Must Have
Experience in a call center environment is mandatory., Experience with Microsoft Office is mandatory.
Nice to Have
Mandarin speaking is preferred, Previous automotive experience is preferred., Experience with Dealermine, Avanti, Kimoby and Ring Central is an asset.
What You'll Do.
Assisting customers in booking service appointments for their vehicles.
Greets customers and visitors
ensuring optimum customer service.
Answers and directs phone calls and ensures messages are delivered to the respective parties.
Maintains knowledge of basic dealership information to act as a resource for incoming callers requesting information.
Answers customer questions about services performed or refers them to someone who can.
Handles customer complaints with integrity and poise and
refers dissatisfied customers to the appropriate individuals for resolution.
Performs other duties as required by the Sales Manager to ensure the successful operation of the dealership.
How You'll Work.
Communication Scope
Exceptional communication skills
Applying for this Customer Relations Representative role?
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ANONYMOUS · UNFILTERED
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