BMW Markham
CustomerRelationsRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Relations Representative at BMW Markham. Skills: Customer Relations, Customer Service, Communication. Assisting customers in booking service appointments for their vehicles.. Greets customers and visitors, ensuring optimum customer service.”
Industry & Context.
Passion for problem-solving
What They're Looking For.
Must Have
Experience in a call center environment is mandatory., Experience with Microsoft Office is mandatory.
Nice to Have
Mandarin speaking is preferred, Previous automotive experience is preferred., Experience with Dealermine, Avanti, Kimoby and Ring Central is an asset.
What You'll Do.
Assisting customers in booking service appointments for their vehicles.
Greets customers and visitors
ensuring optimum customer service.
Answers and directs phone calls and ensures messages are delivered to the respective parties.
Maintains knowledge of basic dealership information to act as a resource for incoming callers requesting information.
Answers customer questions about services performed or refers them to someone who can.
Handles customer complaints with integrity and poise and
refers dissatisfied customers to the appropriate individuals for resolution.
Performs other duties as required by the Sales Manager to ensure the successful operation of the dealership.
How You'll Work.
Communication Scope
Exceptional communication skills
Full Job Description
Customer Relations Representative - BMW Markham, Markham, ON L3R 5M2 Are you a people person with exceptional communication skills, a passion for problem-solving, and a dedication to delivering outstanding customer service? If you're ready to be the voice of our company and help customers with a smile, we have the perfect opportunity for you! We're looking for a **Customer Relations Representative** to be the heart of our Service customer support team at **BMW Markham**. Now in partnership with North America’s largest automotive retailer, Lithia and Driveway, it’s your chance to work for a Fortune 500 company and grow with us! As a Customer Relations **** Representative, you will be responsible for assisting customers in booking service appointments for their vehicles. **Here’s What You’ll be Doing:** * Greets customers and visitors, ensuring optimum customer service. * Answers and directs phone calls and ensures messages are delivered to the respective parties. * Maintains knowledge of basic dealership information to act as a resource for incoming callers requesting information. * Answers customer questions about services performed or refers them to someone who can. * Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution. * Performs other duties as required by the Sales Manager to ensure the successful operation of the dealership. **Skills and Qualifications** * Mandarin speaking is preferred * Experience in a call center environment is mandatory. * Experience with Microsoft Office is mandatory. * Experience with Dealermine, Avanti, Kimoby and Ring Central is an asset. * Previous automotive experience is preferred. * Outstanding customer service skills. **Why Work For Pfaff?** * **Competitive Compensation** \- whether you are working in sales, service, parts, or in a support function, Pfaff offers a competitive compensation package. * **Health Benefits** – full-time empl
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