Ikano-Retail
Retail
CustomerRelationsOfficer,ShoppingExperience(PartTime)
“Customer Relations Officer, Shopping Experience (Part-Time) at Ikano-Retail. Skills: Customer relations, Shopping experience. Ensure store is friendly, safe, and secure. Contribute to department action plans”
What You'll Achieve.
Create trust in the IKEA Brand; Provide a positive shopping experience; Provide a joyful shopping experience
Industry & Context.
Provide solutions for customers; Provide solutions for operational issues
Working retail shifts, Working weekends, Working Public Holidays
What They're Looking For.
Must Have
Communication and interpersonal skills, Passion for children and people, Able to cope with stress, Able to provide solutions, Good computer literacy, Multi-tasking ability, Enjoy being in a hands-on operation role, Able to commit to working retail shifts, Able to commit to working weekends, Able to commit to working Public Holidays
Nice to Have
Committed and motivated team player, Able to work independently
What You'll Do.
Ensure store is friendly
Contribute to department action plans
Take ownership on deliverables
Improve customer service delivery
Enhance customer shopping experience
Be knowledgeable around customer shopping experience
Be knowledgeable around daily checklists
Be responsible for children's safety
Be responsible for cleanliness in Smaland
Be responsible for amenities safety
Plan IKEA Family activities
Coordinate IKEA Family activities
Follow up on IKEA Family activities
Plan Children Birthday Parties
Coordinate Children Birthday Parties
Follow up on Children Birthday Parties
Handle customers' queries professionally
Handle customers' complaints professionally
Perform general housekeeping
Perform other duties related to the job
Cross train to other functions
Support other functions when required
How You'll Work.
Team & Collaboration
Work with department action plans
Communication Scope
Interpersonal skills
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