Ikano-Retail
Retail
CustomerRelationsOfficer,EasyBuying(PartTime)
“Customer Relations Officer, Easy Buying (Part-Time) at Ikano-Retail. Skills: Customer relations, Issue resolution. Provide resolutions to customer enquiries. Process exchange and returns claims”
Industry & Context.
Solution-oriented
Working retail shifts, Working weekends, Working public holidays
What They're Looking For.
Must Have
1 to 2 years customer service experience
Nice to Have
Ability to take initiative, Sense of responsibility, Solution-oriented, Make well-considered decisions, Demonstrates resilience, Good team player, Passionate about customer service, Warm and engaging personality, Analytical skills, Interpersonal skills, Communication skills, Commit to retail shifts
What You'll Do.
Provide resolutions to customer enquiries
Process exchange and returns claims
Handle IKEA Family Member Card issues
Support home delivery enquiries
Manage walk-in customer enquiries
Manage phone-in customer enquiries
Provide service recovery
Support customer recovery
Resolve out of stocks cases
Manage cash on delivery cases
Implement department policies
Ensure safety compliance
Ensure security compliance
Provide positive shopping experience
Support team through knowledge sharing
How You'll Work.
Team & Collaboration
Sales team; Logistics team; Customer Relations Department
Communication Scope
Interpersonal skills; Communication skills
Applying for this Customer Relations Officer, Easy Buying (Part-Time) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about Ikano-Retail?
Real rants from real employees. Read before you apply.