CBA
Lending & Business Banking
CustomerRelationsManager–Lending&BusinessBanking
“Customer Relations Manager – Lending & Business Banking at CBA. Skills: Complaint resolution, Customer relations, Lending, Business Banking. Investigate and resolve complaints. Identify opportunities for business improvement”
What You'll Achieve.
deliver fair, timely outcomes for customers; driving meaningful change across the Group; enhance the customer experience; deliver an exceptional resolution experience for our customers; achieve timely and fair resolutions; Commitment to an outstanding customer experience
Industry & Context.
Creative problem-solving
12 Month Fixed Term or Secondment opportunities
What They're Looking For.
Must Have
customer focus, experience in customer-facing roles, Exceptional negotiation and communication skills (verbal and written), A commitment to fairness and ethical decision-making, Excellent time management and prioritisation skills, Previous experience in a lending or credit role with technical skills and knowledge in relation to Home Loans, Personal Loans, Overdrafts, Credit Cards and/or Business Lending products, Background in major dispute resolution and complex complaint management, Creative problem-solving and process improvement mindset, Resilience and adaptability to manage complexity and challenging interactions
What You'll Do.
Investigate and resolve complaints
Identify opportunities for business improvement
Protect the Group from emerging risks
Investigate and resolve complaints relating to lending and business banking products
Efficient investigation and resolution of internal complaints
Resolution of complaints received from external bodies
Develop networks and relationships with colleagues
Escalate customer issues of contention
Contribute to continuous improvement ideas and processes
Refine the customer experience
Engage and provide feedback to key stakeholders
Understand community expectations
Risk-conscious mindset when investigating issues
Negotiate with customers and/or their advocates
Negotiate with internal staff
Achieve timely and fair resolutions
Commitment to an outstanding customer experience
How You'll Work.
Team & Collaboration
Developing networks and relationships with colleagues to solve problems; Engaging and providing feedback to key stakeholders within the Group
Communication Scope
Exceptional communication skills (verbal and written)
Applying for this Customer Relations Manager – Lending & Business Banking role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about CBA?
Real rants from real employees. Read before you apply.