Accendra Health
Healthcare
CustomerRelationsLiaison(Driving)
Neural analysis suggests this role is
optimal for Entry candidates.
“Customer Relations Liaison (Driving) at Accendra Health. Skills: Customer Relations, Account Management, Logistics, Driving. Act as a single point of contact for accounts. Respond to customer needs and concerns”
Industry & Context.
Problem Solving/Analysis
Must be at least 21 years of age or older, Geographically located within the assigned territory, Must possess a Valid Driver’s License, Ability to travel by plane and automobile, Regularly required to use hands to write, use computer, operate a motor vehicle, Regularly required to read documents and write neatly, Employee continually engages in activities that require talking and hearing, Frequent variations including sitting, walking, standing, kneeling, reaching or stooping, Must be able to safely operate and possess and maintain a valid driver’s license, Specific vision abilities required include close vision, distant vision, night vision and ability to adjust focus, Occasional lifting and/or moving items up of to 25 pounds frequently and occasionally up to 40lbs, Operates a Personally Owned Vehicle (POV) and/or company vehicle (non-CDL), Required to inspect and safely operate a motor vehicle during the day and night and in a wide range of weather and traffic conditions, May be required to receive vaccinations and participate in medical assessments, Will be required to wear various personal protective equipment
What They're Looking For.
Must Have
High School diploma required, At least 2 years of related experience, Must be at least 21 years of age or older at the time of hire, Demonstrated ability to build and maintain solid working relationships with internal and external customers, Learn and comply with all Department of Transportation, Transportation Safety Management (TSM) and POV requirements applicable for the safe and complaint use of Apria vehicles and POVs, Participate in and successfully complete ongoing training and development to become and remain qualified to perform the essential job functions, Geographically located within the assigned territory, Must Poses a Valid Driver’s License
What You'll Do.
Act as a single point of contact for accounts
Respond to customer needs and concerns
Consult with clients on products and equipment
Obtain documentation for scanning and batching
Manage follow-up functions with accounts
Oversee transactions from accounts
Obtain documentation for orders
Contact patients to confirm orders
Assess patient needs and promote products
Resolve issues by anticipating problems
Troubleshoot issues with medical groups
Assist medical groups with product understanding
Assist in utilization and transitioning members
Coordinate patient services with physicians
Identify and develop strategic relationships
Participate in quality assurance initiatives
Perform follow up on authorizations
Perform follow up on CMNs and prescriptions
Instruct patients on basic equipment use
Respond to emergency calls
Coordinate timely discharges
Operate a Personally Owned Vehicle (POV)
Set-up and deliver home healthcare products
How You'll Work.
Team & Collaboration
Work with product team; Coordinate with Customer Care Center; Coordinate with Branch Customer Service Team
Communication Scope
Communication Proficiency
Full Job Description
At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™. **JOB SUMMARY** This role maintains relationships and favorable contacts with current accounts/patients and provides the ability to ensure patients have the required equipment to support their home healthcare needs. _The anticipated hourly range for this position is $24- 27/hour. The actual compensation offered may vary based on job-related factors such as experience, skills, education, and location_ ** _ESSENTIAL DUTIES AND RESPONSIBILITIES_** * Acts as a single point of contact for a specific account or accounts. * Responds to customer needs, concerns and complaints in a timely manner. * Consults with clients and referral sources on products and necessary equipment. * Obtains all documentation to be scanned and batched at the Branch. * Manages all follow-up functions with the account, post set-up. * Oversees all transactions coming from a specific account(s), including all referral sources. * Obtains all required documentation for orders to be entered into the system, service scheduling and billing/payment. * Contacts patients to confirm orders and communicates any financial obligations before referral for delivery/service scheduling. * Assesses patient’s needs and promotes company products/services at office visits, as appropriate. * Proactively resolves issues by antic
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