Iowa State University Seed Laboratory
seed testing
CustomerRelationsCoordinatorII
“Customer Relations Coordinator II at Iowa State University Seed Laboratory. Skills: customer service, communication, data management, workflow support. Serve as a primary point of contact for Seed Health and Seed Quality testing customers. Support fast-paced daily laboratory operations and deliver exceptional customer service”
What You'll Achieve.
delivering accurate results; high sample throughput; exceptional customer support; exceptional customer service
Industry & Context.
resolve missing or incomplete information
Candidates must be legally authorized to work in the U. S. on an ongoing basis without sponsorship, Immigration sponsorship is not available for this position
What They're Looking For.
Must Have
High School diploma or equivalent, 2 years of related experience
Nice to Have
Experience providing customer service and serving as a primary point of contact through phone, email, or in-person communication, Experience performing detailed data entry, recordkeeping, or administrative support duties requiring accuracy and attention to detail, Experience coordinating or communicating with multiple stakeholders, including customers, clients, vendors, or internal team members, Demonstrated proficiency with Microsoft Office Suite, Google Workspace, or similar computer applications, Experience using database systems, customer relationship management (CRM) software, laboratory information management systems (LIMS), or other electronic recordkeeping systems
What You'll Do.
Serve as a primary point of contact for Seed Health and Seed Quality testing customers
Support fast-paced daily laboratory operations and deliver exceptional customer service
and document incoming seed verify sample information
Enter accurate data into laboratory information systems
Coordinate sample workflow by monitoring sample status
communicating with laboratory staff
and following up with customers
and in-person inquiries regarding testing services
submission requirements
Maintain customer accounts and records
Support front office operations and outreach activities
Assist with tours and events
Support trade show and marketing efforts
How You'll Work.
Team & Collaboration
Communicating with laboratory staff; Coordinating or communicating with multiple stakeholders, including customers, clients, vendors, or internal team members; Contributing effectively within a collaborative team environment
Communication Scope
communication; responding to phone, email, and in-person inquiries; communicating with laboratory staff; communicating with multiple stakeholders
Applying for this Customer Relations Coordinator II role?
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