Payoneer

financial platform

CustomerRelationsAssociate

Shanghai, China
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid candidates.

The Brief

“Customer Relations Associate at Payoneer. Skills: Customer engagement, Account management, Sales execution. Drive customer growth and adoption. Own customer lifecycle management”

What You'll Achieve.

driving customer engagement; business adoption; long-term value creation; deliver business growth; ensuring excellent customer experience; Deliver sales and performance targets

Industry & Context.

financial platform
Problems you'll solve

Problem solving mindset; analytical skills

What They're Looking For.

Must Have

Bachelor's degree or above, English CET-4, 2+ years experience in sales, customer success, or account management, understanding of sales planning, customer engagement, and pipeline management, Excellent communication, negotiation, and presentation skills, analytical skills with sensitivity to market trends and customer needs, Good command of English, proficiency in Microsoft Office tools

Nice to Have

Experience in cross-border e-commerce, fintech, or payments industry

What You'll Do.

Drive customer growth and adoption

Own customer lifecycle management

Execute customer development strategy

Deliver sales and performance targets

Lead and coordinate projects

Enhance customer experience

Identify insights and drive improvements

CRM and reporting management

How You'll Work.

Team & Collaboration

working closely with internal teams

Communication Scope

Excellent communication; negotiation; presentation skills; Good command of English

Process & Methodology

Lead and coordinate projects

Full Job Description

About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence. Job Description The Customer Relations Associate is responsible for driving customer engagement, business adoption and long-term value creation for Payoneer’s customers. This role combines customer success, account management, and sales execution, working closely with internal teams to deliver business growth while ensuring excellent customer experience. Role Responsibility: Drive customer growth and adoption Own customer lifecycle management Execute customer development strategy Deliver sales and performance targets Lead and coordinate projects Enhance customer experience Identify insights and drive improvements CRM and reporting management Is this you? The Payoneers are: Accountable | Adaptable | Collaborative | Communicative | Fast Learners | Independent | Motivated | Problem Solvers | Resilient | Technically Proficient For this role you are also: Customer centric with problem solving mindset Self-motivated to reach resolution, proactive and willing to take ownership Great communication skills Attention to details Qualification requirement: Bachelor’s degree or above and English CET-4 2+ years experience in sales, customer success, or account management Strong understanding of sales planning, customer engagement, and pipeline management Excellent communication, negotiation, and presentation skills Stron

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