Berlin City Auto Group

Automotive

CustomerRelationsAssociate

$0k+ Portland, Maine, United States FULL TIME
The Brief

“Customer Relations Associate at Berlin City Auto Group. Skills: Customer relations, Appointment scheduling. Answer incoming calls. Build customer relationships”

Industry & Context.

Automotive
Eligibility Requirements

Pass pre-employment background check

What They're Looking For.

Must Have

1+ years customer service experience, At least 18 years of age, Authorized to work in the United States

Nice to Have

Prior call center experience

What You'll Do.

Answer incoming calls

Build customer relationships

Schedule Service Department appointments

Answer incoming Service Department phone calls and emails

Contact current and former service customers

Confirm and schedule appointments

Communicate with internet customers

Maintain accurate data

Schedule service appointments

Follow up with customers

Ensure customer satisfaction

Address customer concerns

How You'll Work.

Team & Collaboration

Service Business Development Center

Communication Scope

Written communication; Oral communication

Free ATS check

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