Boeing
CustomerQualitySupportRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Quality Support Representative at Boeing. Skills: Customer Quality Support, Aircraft Production, Quality Management. Participate in corrective actions. Participate in improvement activities”
What You'll Achieve.
Enhance customer experience; Increase efficiency
Industry & Context.
Develop solutions
1st Shift
What They're Looking For.
Must Have
3+ years Quality Management Systems, 3+ years Customer Support, 3+ years aircraft production, 3+ years building relationships, 3+ years developing project plans, 3+ years Microsoft Excel, 3+ years Microsoft PowerPoint, 3+ years Microsoft Word
Nice to Have
5+ years related work experience, Familiarity with MDAT, Familiarity with Velocity, Familiarity with COGNOS, Familiarity with CMES, Foreign language skills, Mandarin language skills, Proficient public speaking, Proficient presentation skills, Experience with airline operators
What You'll Do.
Participate in corrective actions
Participate in improvement activities
Perform customer reviews
Coordinate dispositions for nonconforming materials
Serve as quality customer interface
Assist customer throughout production
Assist customer throughout delivery
Provide product manufacturing status
Provide product delivery status
Facilitate resolution of customer concerns
Complete administrative tasks
Partner with stakeholders
Provide customer orientations
Coordinate production records
Communicate production records
How You'll Work.
Team & Collaboration
Stakeholder engagement; Customer interface; Business partners; Suppliers; Regulators
Communication Scope
Public speaking; Presentation skills
Process & Methodology
Project planning
Full Job Description
Customer Quality Support Representative **Company:** The Boeing Company **Boeing Commercial Airplanes (BCA)** is seeking **Customer Quality Support (CQS) Representative (Levels C or D)** to join our team in **North Charleston, South Carolina** on **1st Shift.** As a Customer Quality Support Representative, you will serve as the quality customer interface and assist the customer throughout production and delivery on complex accounts, tasks, and projects. You will use your knowledge of the business to develop a coordinated response to customers, business partners, suppliers and regulators for review and approval by senior management, as well as present responses directly in some cases. You will provide product manufacturing and delivery status as well as facilitate and lead resolution of customer concerns. You will be required to complete administrative tasks that support customer requirements as well as engage and lead stakeholders to ensure a positive customer experience. **Position Responsibilities:** * Participate with stakeholders to develop potential preventive or corrective actions and implementation, as well as participate in identification and execution of improvement activities aimed at enhancing the customer experience and increasing efficiency * Perform customer reviews as well as coordinate dispositions for nonconforming materials, parts, and equipment with customers * Develop solutions to a variety of complex problems; uses resourcefulness to create appropriate solutions using established organization policies, practices, and procedures as guidelines * Serve as the quality customer interface and assist the customer throughout production and delivery * Provide product manufacturing and delivery status. Facilitate resolution of customer concerns * Complete administrative tasks that support customer requirements * Engage and partner with applicable stakeholders to ensure a positive customer experience * Participate in identification and execution of improve
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