Gentex
CustomerQualityEngineerII
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Quality Engineer II at Gentex. Skills: Customer quality, Problem resolution, Risk management. Point of contact with customers regarding quality-related matters. Ensure products meet customer expectations”
What You'll Achieve.
Ensure our products meet our customers’ expectations
Industry & Context.
Problem solving - Defining a problem, determining the cause, identifying, prioritizing and selecting alternatives for a solution, and implementing a solution; Managing complexity - Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems; Ability to accurately assess facts/situations in directing decision making process
Ability to travel domestically and internationally, as necessary, Complying with all Company policies and procedures, safety regulations, company safety policies and safely perform all duties, including but not limited to, promoting a safe workplace
What They're Looking For.
Must Have
3+ years of relevant experience in a manufacturing, engineering, or quality environment, High ability to interact and influence customers using accurate overviews supported by detail, Ability to travel domestically and internationally, as necessary, Ability to accurately assess facts/situations in directing decision making process, Ability to understand and communicate engineering concepts, requirements, and processes, Proficiency in Microsoft Office Suite
Nice to Have
Experience working closely with operations teams, Knowledge of applicable industry standards, Practical insight into organizational processes, service mindset towards operations and assigned teams
What You'll Do.
Point of contact with customers regarding quality-related matters
Ensure products meet customer expectations
Work with problem resolution teams
Offer customer perspective
Communicate with the customer when quality issues arise
Communicate customer expectations to Gentex teams
Provide pulse of assigned customer(s) back to the organization
Support risk management during product development
Prepare and submit required quality documentation to the customer
Develop and maintain FMEAs and control documentation
Maintain a high level of awareness and knowledge of Gentex technologies
How You'll Work.
Team & Collaboration
Work with problem resolution teams; Communicate customer expectations to the appropriate Gentex teams (lab/production/design); Provide pulse of assigned customer(s) back to the organization; Building collaborative relationships with others inside or outside the organization; service mindset towards operations and assigned teams
Communication Scope
Communicate with the customer when quality issues arise; Communicate customer expectations to the appropriate Gentex teams; Ability to understand and communicate engineering concepts, requirements, and processes; High ability to interact and influence customers using accurate overviews supported by detail
Process & Methodology
Milestone process
Full Job Description
You want to love what you do and love where you work. Gentex gives you the best of both worlds. A global technology company headquartered in Zeeland, Michigan, Gentex is an 8-time winner of the Top Workplaces in Michigan. **_POSITION OVERVIEW_** To be the point of contact with our customers regarding quality-related matters and to help ensure our products meet our customers’ expectations. This position will work onsite at the Global Headquarters in Zeeland, MI. ** _WHAT YOU’LL DO_** * Utilize technical expertise to work with problem resolution teams, offer customer perspective, and communicate with the customer when quality issues arise. * Communicate customer expectations to the appropriate Gentex teams (lab/production/design). * Provide pulse of assigned customer(s) back to the organization. * Support risk management during product development utilizing risk identification methods and Gentex’s Milestone process. * Prepare and submit the required quality documentation to the customer for new product launches and post-launch changes. * Assist to develop and maintain FMEAs and control documentation to effectively manage risk and meet customer expectations. * Maintain a high level of awareness and knowledge of Gentex technologies (product standards/specifications and operational technologies/capabilities). * Other duties as assigned. **_HOW YOU’LL DO IT_** * Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. * Problem solving - Defining a problem, determining the cause, identifying, prioritizing and selecting alternatives for a solution, and implementing a solution. * Managing complexity - Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems. * Quality focus - Promoting and maintaining high standards of work, looking for ways to improve products and services, while encouraging coworkers to do so as well. * Building collaborative relationships -
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