Sika AG
Automotive and Industry
CustomerQualityEngineer
Neural analysis suggests this role is
optimal for mid candidates.
“Customer Quality Engineer at Sika AG. Skills: Customer Quality Engineering, Problem Solving, Process Improvement. Serve as customer representative for product issues (quality, deliveries and other customer requests).. Lead and direct customer issues to closure, by gathering appropriate teams and problem solving using the tools such as 8Ds, 5Ps, DWDP, 5-Whys and other such documents, per customer requirements.”
What You'll Achieve.
ensure Injection Mold production efficiency; lead and direct customer issues to closure; Maintain daily quality (PPM and other targets) and cost (internal and external costs) data; achieve and maintain customer satisfaction; improve efficiency and decrease scrap; attain Customer Quality Awards
Industry & Context.
problem solving using the tools such as 8Ds, 5Ps, DWDP, 5-Whys; on-site problem resolution; resolve supplier issues; analytical skills
Provide on-site problem resolution at customer locations.
What They're Looking For.
Must Have
Bachelor’s degree in a related discipline, 5 years of experience in quality assurance or related experience, Solid working knowledge of quality principles, audit protocols, inspection procedures, PPAP, Computer literacy, analytical skills, Comfortable working in a manufacturing environment
Nice to Have
Automotive experience a plus, Knowledge of continuous improvement tools/processes to participate in projects across functional areas of the business to resolve supplier issues, Well organized, Solid interpersonal and follow up skills
What You'll Do.
Serve as customer representative for product issues (quality
deliveries and other customer requests).
Lead and direct customer issues to closure
by gathering appropriate teams and problem solving using the tools such as 8Ds
5-Whys and other such documents
per customer requirements.
Maintain daily quality (PPM and other targets) and cost (internal and external costs) data for all customers as well as at the Grandview plant level.
Fulfills all new parts submission (PPAP) requirements.
Provide on-site problem resolution at customer locations.
Coordinate quarantine and containment actions at the customer locations and Grandview plant.
Work closely with the Launch Department to perform Advanced Product Quality Planning (APQP) for new product launches and Advanced Quality Planning (AQP) for product and/or process changes.
facilitate and coach efforts within all Sika Operations to achieve and maintain customer satisfaction.
and deploy methods of communication of customer performance.
Champion continuous improvement efforts to assure continued customer satisfaction.
and implement projects to improve efficiency and decrease scrap.
Provide leadership to attain Customer Quality Awards.
How You'll Work.
Team & Collaboration
gathering appropriate teams; Work closely with the Launch Department; Coordinate, lead, facilitate and coach efforts within all Sika Operations
Communication Scope
Develop, implement, and deploy methods of communication of customer performance.
Process & Methodology
Advanced Product Quality Planning (APQP), Advanced Quality Planning (AQP)
Full Job Description
About Sika With more than 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the transportation, marine, automotive, and renewable energy manufacturing industries. Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industry. Sika has subsidiaries in 103 countries around the world, produces in over 400 factories, and develops innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation industries toward greater environmental compatibility. Approximately 33,000 employees generated CHF 11.20 billion in sales in 2025. Sika is looking for an experienced Quality Engineer to join it’s growing team. In Grandview for our Automotive and Industry team. The Customer Quality Engineer at Sika will play a key role to ensure Injection Mold production efficiency through process design and development, and direct production support. * Serve as customer representative for product issues (quality, deliveries and other customer requests). * Lead and direct customer issues to closure, by gathering appropriate teams and problem solving using the tools such as 8Ds, 5Ps, DWDP, 5-Whys and other such documents, per customer requirements. * Maintain daily quality (PPM and other targets) and cost (internal and external costs) data for all customers as well as at the Grandview plant level. * Fulfills all new parts submission (PPAP) requirements. * Provide on-site problem resolution at customer locations. * Coordinate quarantine and containment actions at the customer locations and Grandview plant. * Work closely with the Launch Department to perform Advanced Product Quality Planning (APQP) for new p
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