INFICON
Semiconductor manufacturing, Instrumentation, Sensor technologies, Software solutions, Vacuum technology, Toxic chemical analysis
CustomerQualityEngineer
“Customer Quality Engineer at INFICON. Skills: Customer Quality, Cross-Functional Quality Leadership, Structured Problem Solving, Quality Planning, Process Controls. Driving quality performance and improvement within both product and process areas. Collaborating with various teams to ensure robust quality planning, process controls, and readiness for manufacturing and product launches”
What You'll Achieve.
Driving quality performance and improvement; Ensure robust quality planning, process controls, and readiness for manufacturing and product launches; Ensure satisfaction; Resolve issues and ensure timely closure; Ensure customer requirements are understood and effectively implemented; Enhance process stability; Improve yield; Elevate product quality; Support reliable, scalable operations
Industry & Context.
Structured problem solving; Structured root cause analysis and corrective actions (using methods such as 8D and RCCA); Problem-solving methodologies such as 8D and DMAIC
On-site contact for customer quality-related matters, Comply with Export Administration Regulations ('EAR')
What They're Looking For.
Must Have
Bachelor’s degree in Engineering, Quality, Materials Science, or another relevant technical discipline, 2+ years of experience in a front facing customer quality or site quality leadership role within a semiconductor cleanroom manufacturing environment, Solid working knowledge of ISO 9001, Solid working knowledge of internal auditing practices, Solid working knowledge of structured problem-solving methodologies such as 8D and DMAIC, Demonstrated ability to interface effectively with customers and suppliers, Demonstrated ability to manage escalations, Demonstrated ability to influence cross-functional teams to improve quality processes and efficiencies, Proficiency in data-driven quality reporting, Proficiency in metrics development, Proficiency in analytics, Outstanding communication skills, Outstanding collaboration skills, Outstanding decision-making skills, Capability to work across cross functional global teams
Nice to Have
Experience in semiconductor and/or cleanroom manufacturing, Past experience working with key OEM customers within those industries
What You'll Do.
Driving quality performance and improvement within both product and process areas
Collaborating with various teams to ensure robust quality planning
and readiness for manufacturing and product launches
Acting as the primary on-site contact for customer quality-related matters
Addressing customer concerns and ensuring satisfaction
Leading the resolution of customer escalations
Addressing issues through clear and timely communication
Conducting structured root cause analysis and corrective actions
Ensuring customer requirements are understood and effectively implemented throughout the organization
Preparing and presenting comprehensive customer reports
and improvement plans to stakeholders
Coordinating technical quality communication with suppliers
Supporting investigations
and change implementation
Partnering with Production
and other functions to enhance process stability
and elevate product quality
Supporting cleanroom management and contamination-control initiatives
Participating in internal audits
Participating in risk assessments
Contributing to ongoing continuous improvement activities
Ensuring that quality processes and controls support reliable
How You'll Work.
Team & Collaboration
Collaborate with various teams to ensure robust quality planning, process controls, and readiness for manufacturing and product launches; Interface effectively with customers and suppliers; Manage escalations; Influence cross-functional teams to improve quality processes and efficiencies; Work across cross functional global teams; Collaborate closely with the QMS Manager; Coordinate technical quality communication with suppliers; Partner with Production, Engineering, and other functions; Participate in internal audits
Communication Scope
Clear and timely communication; Prepare and present comprehensive customer reports, quality metrics, and improvement plans; Outstanding communication skills
Process & Methodology
Quality planning, Process controls, Readiness for manufacturing and product launches, Continuous improvement activities
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