Tomra
recycling and waste management
CustomerProjectManager–Japan
Neural analysis suggests this role is
optimal for mid candidates.
“Customer Project Manager – Japan at Tomra. Skills: Project management, Customer communication, Technical project delivery, Stakeholder management. Manage technical and operational projects for metal and waste recycling customers in Japan. Support the pre‑sales phase with technical specifications, sorting flow design, and complex plant layouts”
What You'll Achieve.
contributes to customer satisfaction; successful deployment of TOMRA’s advanced sorting technologies; on‑time delivery; final project acceptance
Industry & Context.
complex tasks
Willing to travel domestically and internationally (approx. 50%), Comfortable working in waste treatment environments (dust, odor)
What They're Looking For.
Must Have
Native Japanese speaker with English communication skills, Proven experience managing customer communication and complex technical projects (5+ years), Able to read mechanical drawings and electrical wiring diagrams, Proficient in MS Office and digital platforms such as ERP/CRM, Comfortable working in waste treatment environments (dust, odor), Willing to travel domestically and internationally (approx. 50%), Driver's licence required
Nice to Have
Experience working with technical teams, customers, and external partners, Understanding of industrial processes and complex plant configurations
What You'll Do.
Manage technical and operational projects for metal and waste recycling customers in Japan
Support the pre‑sales phase with technical specifications
and complex plant layouts
Ensure correct sorter configurations are released for production and that all project information is delivered accurately and on time
Prepare technical documentation packages
including sorter drawings and site preparation requirements
Organize and facilitate project meetings and provide clear reporting to internal and external stakeholders
Provide technical guidance to customers
and plant builders throughout project execution
Coordinate closely with Production and Logistics to ensure on‑time delivery
Support the Service team during installation
Secure final project acceptance in collaboration with Service and Sales
Drive continuous improvement in project processes and information flow
How You'll Work.
Team & Collaboration
act as the central interface between customers, agents, plant builders, and TOMRA’s internal teams; coordinate closely with Production and Logistics; support the Service team during installation, commissioning, and optimization; secure final project acceptance in collaboration with Service and Sales; working with technical teams, customers, and external partners
Communication Scope
English communication skills; Native Japanese speaker; customer communication; provide clear reporting to internal and external stakeholders; provide technical guidance to customers, agents, and plant builders
Process & Methodology
Manage projects throughout their full lifecycle — from technical support in the pre‑sales phase to project release, installation, commissioning, and final acceptance, Manage technical and operational projects, project meetings, project execution, project acceptance, project processes
Full Job Description
About Us Imagine a place where your contributions lead to real impact. Welcome to TOMRA, where innovation and sustainability are at the core of our mission. From all corners of the world, we transform how we obtain, use, and reuse the planet’s resources. With innovation at our core, we develop and manufacture sensor-based sorting technologies for the global recycling and waste management industry. Our success is reflected in more than 9,000 sorting units installed and a presence in over 100 countries - making TOMRA Recycling a trusted partner for customers around the globe. At TOMRA, we encourage a culture of purpose, collaboration, and continuous improvement. Our teams are empowered to make a real impact - driven by passion, guided by responsibility, and inspired by innovation we make a shared commitment to sustainability. We believe that diverse perspectives fuel creativity, and we actively cultivate an inclusive workplace where everyone feels valued and heard. Join us in shaping a better future through technology that matters. About the Role The Customer Project Manager plays a key role in delivering TOMRA’s recycling solutions to customers across Japan and, occasionally, the wider APAC region. You will manage projects throughout their full lifecycle — from technical support in the pre‑sales phase to project release, installation, commissioning, and final acceptance. You act as the central interface between customers, agents, plant builders, and TOMRA’s internal teams, ensuring that all technical, operational, and logistical aspects of each project are executed to the highest standard. Your work directly contributes to customer satisfaction and the successful deployment of TOMRA’s advanced sorting technologies. What you will do * Manage technical and operational projects for metal and waste recycling customers in Japan. * Support the pre‑sales phase with technical specifications, sorting flow design, and complex plant layouts. * Ensure correct sorter configuratio
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