GE Aerospace
aerospace
CustomerPrograms&FieldServiceEngineer–Africa
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Programs & Field Service Engineer – Africa at GE Aerospace. Skills: Field Repairs, Customer Training, Technical Support. Provide field repairs. Provide technical support”
What You'll Achieve.
manage changing customer demands; set clear priorities; engage directly with customers to maintain safe, reliable operations; ensure the voice of the customer is clearly represented back into the business; driving meaningful actions and improvements
Industry & Context.
apply clear thinking to solve problems
Baseline Personnel Security Standard (BPSS) clearance, Travel to Africa
What They're Looking For.
Must Have
Bachelor's Degree from an accredited University or College, High School Diploma with compensating work experience in similar role, Relevant experience in a regulated aerospace environment performing aircraft maintenance & customer training, Proven Customer Facing and/or Commercial Experience, oral and written communication skills, Demonstrated ability to manage performance using KPIs, meet deadlines, set priorities work, implement recovery action when required, A self-starter able to manage your own work, Ability to apply clear thinking to solve problems, work cross-functionally, Confident in presenting and delivering technical data through training, Baseline Personnel Security Standard (BPSS) clearance
Nice to Have
Degree in Aerospace, Propulsion background
What You'll Do.
Provide field repairs
Provide technical support
Provide in-region customer training
Support airframe partners regional conferences
Utilize best practices to challenge existing processes
Facilitate new contractual negotiations
Deliver quarterly updates for regional customers
Support of ROW FSR activity
How You'll Work.
Team & Collaboration
work cross-functionally
Communication Scope
oral and written communication skills; presenting and delivering technical data
Process & Methodology
manage performance using KPIs, meet deadlines, set priorities work, implement recovery action
Full Job Description
# ******Job Description Summary****** In this role, you will be part of the Customer Program Engineering team and wider Field Service Team, providing dedicated in-region support for our civil customers across Africa. You will act as a key technical and account focal, delivering field training and repairs, and supporting the African customer base on-site and remotely. You will be expected to manage changing customer demands, set clear priorities, and engage directly with customers to maintain safe, reliable operations. As a key contributor to our team performance, you will ensure the voice of the customer is clearly represented back into the business, driving meaningful actions and improvements. # **Job Description** **E****ss****e****n****ti al Responsibilities** * Provide field repairs & technical support for in-region customers * Provide in-region customer training * Support our airframe partners regional conferences * Utilize best practices to challenge existing processes and drive improvement * Facilitate new contractual negotiations and roll out * Deliver quarterly updates for regional customers to key stakeholders * Support of ROW FSR activity when required **Q****u****a****l****i****f****i****c****a****ti ons/Requirements** * Bachelor's Degree from an accredited University or College, or High School Diploma with compensating work experience in similar role * Relevant experience in a regulated aerospace environment performing aircraft maintenance & customer training * Proven Customer Facing and/or Commercial Experience * Strong oral and written communication skills * Demonstrated ability to manage performance using KPIs, meet deadlines, set priorities work and implement recovery action when required * A self-starter able to manage your own work * Ability to apply clear thinking to solve problems and work cross-functionally * Confident in presenting and delivering technical data through training **D esired Characteristics** * Degree in Aerospace is preferred *
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