CustomerProgramManager-GenerativeAI

We are seeking a Senior Customer Program Manager - Generative AI to support the planning and execution of technical and operational programs for key partners and maintain strong customer relationships. As a key member of the Customer Program Management Team, this role will drive collaboration with major enterprise customers, cloud service providers, Tier-1 partners, and OEMs. The ideal candidate will bring strong technical program management expertise, a solid engineering background, and the ability to thrive in fast-paced environments while ensuring successful outcomes for both internal teams and external collaborators. **What you will be doing:** * Define and manage program schedules, deliverables, and turning points aligned with customer roadmaps and requirements. * Translate customer requirements into actionable tasks for all functional teams, driving timely issue resolution across engineering, quality, logistics, and sales. * Provide horizontal leadership to drive cross-functional program execution, managing high priority issues/concerns, and coordinating globally dispersed teams to ensure clear alignment on objectives. * Act as the primary customer interface, facilitating program kick-offs, technical discussions, design reviews, issues/bug tracking and resolution, customer qualification/validation efforts, and status updates throughout the product lifecycle. * Drive program execution from design through production deployment, ensuring on-time delivery, quality, and customer acceptance. * Provide ongoing post-deployment sustaining support, serving as case manager for high priority concerns within the generative AI domain. * Monitor factory production schedules, yields, and blockers, collaborating with ODM/contract manufacturers to resolve issues and meet operational targets. * Proactively communicate program health, risks, and key issues to both customers, internal partners, and leadership (Hardware, Software, Operations, Business, Quality, Sales, and Product T