Jetstar
Airlines/Aviation
CustomerPaymentSpecialist
“Customer Payment Specialist at Jetstar. Skills: customer payments, card present payment solutions, process management, stakeholder management, operational efficiency. leading and delivering enhancements to customer payments at the airport and onboard. supporting strategic projects”
What You'll Achieve.
delivering enhancements to customer payments; driving operational efficiency; improve end-to-end process; improve customer experience; reduce cost; improve internal efficiencies
Industry & Context.
Identification of opportunities to improve end-to-end process; Continuously identify opportunities to improve customer experience, reduce cost and improve internal efficiencies
12 month fixed term contract, right to work in Australia / New Zealand without restriction or sponsorship
What They're Looking For.
Must Have
interpersonal, written and verbal communication skills and the ability to influence and negotiate, Experience in card present payment solutions including the establishment and ongoing maintenance of these solutions, Experience in supplier / partner management, Experience in policy and process development and implementation, knowledge of MS Office software as well as ability to learn Jetstar standard software packages
Nice to Have
Experience in process improvement methodologies (e. g. Lean Six Sigma) preferred
What You'll Do.
leading and delivering enhancements to customer payments at the airport and onboard
supporting strategic projects
driving operational efficiency across our points of sale
end-to-end customer experience
processes and reporting of card present payments and payment processes
Define product vision and roadmap for card present payment solutions across short
medium and long term horizons
process documentation (including SOPs) for card present payment processes
Identification of opportunities to improve end-to-end process for card present payment solutions
Continuously identify opportunities to improve customer experience
reduce cost and improve internal efficiencies related to these products
Identify new revenue opportunities and use cases for card present payment solutions
How You'll Work.
Team & Collaboration
collaborates with both internal and external stakeholders
Communication Scope
interpersonal communication skills; written communication skills; verbal communication skills
Process & Methodology
supporting strategic projects
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