ServiceNow
AI
CustomerOutcomesPlatformArchitect
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“Customer Outcomes Platform Architect at ServiceNow. Skills: ServiceNow Platform, AI, Architecture. Help customers establish technical foundation. Design solutions to improve outcomes”
What You'll Achieve.
Accelerate platform adoption; Improve customer outcomes
Industry & Context.
Experience driving complex issues through analysis and resolution
Ability to travel up to 80%
What They're Looking For.
Must Have
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, 5+ years progressive experience as part of a professional services or equivalent education/experience, Ability to travel up to 80%, Creative with comfort running programs independently within a "startup paced" environment, Experience driving complex issues through analysis and resolution, ServiceNow certifications in aligned workflow, Enterprise architecture experience, Cloud application technology experience
What You'll Do.
Help customers establish technical foundation
Design solutions to improve outcomes
Ensure customers use leading practices
and internal team members
Provide knowledge across multiple workflows
Develop relationships with leaders
Translate goals to outcomes
Analyze and translate business information
Engage with Enterprise Architects
Manage technical governance
Ensure instance health
Contribute leading practices
How You'll Work.
Team & Collaboration
Work with customer across executive, platform owner, enterprise architects, and development teams; Guide customers, partners, and internal team members; Develop relationships with technical and business leaders; Engage with the customer's Enterprise Architects; Work with the engagement team
Full Job Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. . You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000's of customer engagements. What you get to do in this role: The Customer Outcomes Platform Architect is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. The Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform. This is a consultative role focused on guiding ServiceNow, partner, and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success. * You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions. * Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions. * Provide a variety of knowledge across multiple
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