Carmax
CustomerOperator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Operator at Carmax. Skills: Customer service, Scheduling, Record keeping. Answer incoming service calls. Assist Service Consultants”
What You'll Achieve.
Maintain high customer satisfaction scores
Industry & Context.
Flexible availability, Nights, Weekends, Holidays, Extended shifts
What They're Looking For.
Must Have
Interpersonal and communication skills, Exceptional telephone etiquette, Active listening skills, Execute standardized service processes, Maintain high customer satisfaction scores, Intermediate computer skills, Spreadsheet knowledge, Familiarity with service systems, Collaborate across departments, Perform multiple tasks, Flexible availability
What You'll Do.
Answer incoming service calls
Assist Service Consultants
Assist Customer Advisors
Schedule service appointments
Provide clear responses
Provide helpful responses
Perform reminder calls
Follow up on parts arrival
Contact customers with repair requests
Schedule appointments
Maintain accurate records
Maintain documentation
File repair orders daily
Audit sublet invoices
Follow EH requirements
Maintain clean work area
Maintain orderly work area
How You'll Work.
Team & Collaboration
Collaborate across departments
Communication Scope
Telephone etiquette; Active listening
Full Job Description
6001 - Newark - 2070 Stafford Way, Newark, Delaware, 19711 CarMax, the way your career should be! **Position Overview** As a Customer Operator at CarMax, you will play a vital role in delivering exceptional customer service and ensuring a seamless experience for every guest. You’ll support our Service Department by assisting customers both in person and over the phone—before, during, and after the service or repair process. This position is ideal for individuals who thrive in a fast-paced, customer-focused environment and want to be part of a team that values integrity, innovation, and putting people first. **Why CarMax?** At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward. **Role Responsibilities** * Answer incoming service calls promptly and professionally, using a friendly tone and empathy throughout the interaction. * Assist Service Consultants and Customer Advisors to ensure smooth customer experiences and accurate information sharing. * Schedule service appointments and route calls while providing clear and helpful responses to customer inquiries. * Perform reminder calls for upcoming appointments and follow up when special-order parts arrive. * Contact customers with repair requests to efficiently schedule appointments and maintain accurate records and documentation, including filing repair orders daily. * Audit sublet invoices and monitor loaner logs to ensure compliance with CarMax guidelines and audit requirements. * Follow CarMax Environmental, Health and Safety (EH) requirements and maintain a clean and orderly work area. **Required Qualifications** * Strong interpersonal and communication skills with proven a
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