Tomorrow.io
CustomerOperationsSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Operations Specialist at Tomorrow.io. Skills: Customer support, Technical documentation, AI automation. Manage customer support operations. Manage escalations”
What You'll Achieve.
Ensure seamless experience; Ensure accounts aligned; Ensure users set up for success; Ensure long-term ROI
Industry & Context.
Troubleshooting; Analytical Skills
Work unconventional hours, Travel Readiness, Occasional travel
What They're Looking For.
Must Have
2-3 years technical customer-facing role, High Proficiency in English, Ticketing System Proficiency, Technical Aptitude, AI-Literate
Nice to Have
Multilingual proficiency, Data Visualization experience, Startup Experience, Meteorological Interest
What You'll Do.
Manage customer support operations
Manage configurations
Manage ticketing logic
Resolve support tickets
Manage account provisions
Update existing accounts
Act as technical triage lead
Provide Engineering with data
Analyze support trends
Create technical documentation
Keep knowledge base sharp
Automate support workflows
Improve time-to-value
Support post sales configuration
Lead customer onboarding projects
Lead customer training projects
Drive product configurations
Drive technical customizations
Set up users for success
Lead remote training sessions
Travel on-site for QBRs
Travel for implementation projects
How You'll Work.
Team & Collaboration
Cross-functional teams; Customer involving teams
Communication Scope
Presentation Skills; Written documentation; Spoken communication
Process & Methodology
Onboarding projects
Full Job Description
Tomorrow.io is a leading weather intelligence and climate resilience platform helping organizations and governments make better decisions in a world of increasing weather volatility. By combining proprietary satellite technology, advanced AI forecasting models, and actionable analytics, Tomorrow.io delivers hyper‑local weather insights that protect lives, strengthen operations, and build climate resilience globally. In the Customer Delivery and Operations group at Tomorrow.io, our mission is to enable faster, higher-quality revenue by turning customer needs into scalable, product-powered outcomes. As our Customer Operations Specialist, you will be the anchor of the "Run" phase of our customer lifecycle. You are the owner of the customer’s post-onboarding experience-managing the technical support ecosystem, maintaining our knowledge architecture, and leveraging AI to scale our impact. What You’ll Do Support System Ownership: Take end-to-end responsibility for our customer support operations. You will manage escalations, configurations, workflows, and ticketing logic while actively resolving support tickets to ensure a seamless experience. Account Provisioning you will manage account provisions for new business and ensure all existing accounts are updated and perfectly aligned with contractual terms upon renewal. Technical First Responder: Act as the technical triage lead. You will build fluency in our platform and API to investigate issues yourself, resolving most queries and providing Engineering with high-quality, pre-vetted data only when an escalation is necessary. The "Feedback Loop": Analyze support trends and lead the bi-weekly sync between the customer involving teams. Help Center & Technical Writing: Own the Tomorrow.io Help Center. You’ll create clear, high-quality technical documentation for new features and keep our knowledge base sharp. AI-Driven Scale: Proactively embrace and implement AI tools to automate support workflows and improve time-to-value for
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