Pavago
Staffing and Recruiting
CustomerOperationsSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Operations Specialist at Pavago. Skills: Contract administration, Customer operations, Salesforce, DocuSign. Own customer contracts from initiation through execution. Maintain contract status and terms”
What You'll Achieve.
Percentage of customers with signed contracts; Contract data accuracy across systems; Daily outreach volume; Contract execution speed; Salesforce data accuracy; AutoPay enrollment rate; Reporting consistency; Operational visibility
Industry & Context.
What They're Looking For.
Must Have
2–4+ years of experience in Contract administration, 2–4+ years of experience in Customer operations, 2–4+ years of experience in Billing operations, 2–4+ years of experience in Customer support, 2–4+ years of experience in Operational coordination, Experience using Salesforce (or similar CRM), Experience using DocuSign, Proficiency with Google Sheets, Proficiency with Microsoft Excel, High attention to detail with low tolerance for errors, Written and verbal English communication skills, Comfortable with Outbound calls, Comfortable with Customer follow-ups, Comfortable with Objection handling, Ability to manage multiple workflows simultaneously
Nice to Have
Experience working with Recurring revenue (RMR) models, Experience working with Billing workflows, Experience working with Collections operations, Exposure to High-volume contract environments, Exposure to SaaS businesses, Exposure to Service-based companies
What You'll Do.
Own customer contracts from initiation through execution
Maintain contract status and terms
Ensure records are accurate and complete
Maintain structured document storage
Track renewal dates and contract durations
Identify customers without signed contracts
Conduct high-volume outbound outreach
Send agreements through DocuSign
Drive contracts through full execution cycle
Update contract information in Salesforce
Log all customer activity and updates
Create and manage agreements for services
Ensure documentation is properly executed
Ensure AutoPay enrollment for accounts
Track exceptions and required adjustments
Conduct follow-ups on overdue accounts
Deliver daily reports on outreach activity
Identify workflow inefficiencies and gaps
Improve outreach scripts and templates
Help increase contract adoption speed
How You'll Work.
Communication Scope
Written English communication skills; Verbal English communication skills
Full Job Description
### **Customer Operations Specialist (Contracts, Salesforce, DocuSign) – Remote** **Contract Management | Salesforce | DocuSign | Customer Operations** **Position Type:** Full-Time, Remote **Working Hours:** U.S. Business Hours ### **About the Role** We’re hiring for our client, a growing U.S.-based company, seeking a Customer Operations Specialist to take ownership of contract lifecycle management, contract execution, CRM accuracy, and customer operational follow-through across a large customer portfolio. This is an execution-heavy, ownership-driven operations role — not passive administrative work. You will: * Own contract data and contract execution workflows * Drive contract completion through daily outreach and follow-ups * Maintain CRM accuracy and reporting integrity * Ensure contracts align with billing and recurring revenue operations This role is ideal for someone who thrives in structured, high-volume, detail-oriented environments and follows through relentlessly until tasks are completed. ### **What You’ll Own** ### **Contract Ownership & Accuracy** * Own customer contracts from initiation through execution * Maintain a single source of truth for: * Contract status * Contract terms * Coverage and account details * Ensure all records are: * Accurate * Complete * Audit-ready * Maintain structured document storage and organization ### **Contract Tracking & Data Management** * Maintain master tracking sheets using: * Google Sheets * Microsoft Excel * Track: * Renewal dates * Contract durations * Special terms * Account status * Clean and remove inactive accounts * Prepare contract data for CRM accuracy within Salesforce ### **Contract Outreach & Execution** * Identify customers without signed contracts * Conduct high-volume outbound outreach via: * Email * Phone calls * Clearly explain: * Pricing * Terms * Service value * Send agreements through DocuSign * Drive contracts through the full execution cycle: * Sent * Followed up * Signed * Completed * Maintain
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