Octopus Electroverse
eMobility
CustomerOperationsSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Operations Specialist at Octopus Electroverse. Skills: Customer care, Customer support, Operations. Look after Electroverse customers. Handle sign-up questions”
Industry & Context.
Figure out solutions
What They're Looking For.
Must Have
Fantastic written communication skills, Organised approach to communications and operations, Willing to jump on new problems and opportunities
Nice to Have
Interest in and desire to know more about the EV industry
What You'll Do.
Look after Electroverse customers
Handle sign-up questions
Process card requests
Deliver high-quality care
Provide support for EV drivers
Solve customer queries
Represent Electroverse on social platforms
Stay up to date with features
Talk about new releases
Understand the customer ecosystem
Suggest ways to improve
How You'll Work.
Team & Collaboration
Wider team; Operations team
Communication Scope
Written communication
Full Job Description
## Description About Octopus Electroverse We’re making electric vehicle ownership as smart and as simple as possible by building the giant, virtual charging platform of the future. In just four years, Octopus Electroverse has grown to become one of the largest eMobility players globally, with over 1 million connected electric vehicle chargers and a customer ecosystem spanning web, iOS, Android, CarPlay, Android Auto & Automotive OS, and more. But it’s just the start: we’re busy expanding internationally, working with more automotive and tech partners, building exciting new features at scale, and creating the integrated charging experiences of the future - all in the name of making public EV charging super simple for customers. Electroverse is a multifunctional team made up of product, development, commercial, operations, marketing, partnerships and more - all focused together on making Octopus the go-to name in EV charging. About the role We’re looking for a Customer Specialist to join our operations team and delight our customers as we grow Electroverse. You’ll speak to our customers over email and online chat, and get stuck in with operational processes. This is a full-time role based in our Wellington office, with the flexibility to work from home up to 2 days per week. Standard hours are 37.5 hours, Monday to Friday. ## You'll Take a leading role looking after Electroverse customers: from sign-up questions, card requests, app feedback and more, you’ll be the voice of our growing brand Deliver high-quality care and support for EV drivers. Octopus is known for its amazing customer service in energy, and we provide that same quality for our EV customers Dig into the technical side of the product as you solve customer queries Get to grips with social media management and brand tone of voice as you help represent Electroverse on social platforms As a core part of the team, you’ll stay up to date with the latest Electroverse features and new releases and be able to
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