CustomerOperationsSpecialist

Customer Operations Specialist Location: This position is based out of evolvedMD’s corporate headquarters in Scottsdale, Arizona. Potential daily travel up to 2-3 times per week is expected throughout the Phoenix market. The Customer Operations Specialist is responsible for supporting the operational success of evolvedMD’s behavioral health integration model within our customers’ primary care practices after program launch. This role works closely with the Account Management team to ensure clinics and care teams have the resources, coordination, and operational support needed to deliver services effectively. The Customer Operations Specialist collaborates with internal teams and customer stakeholders to support day-to-day operational needs, coordinate onboarding for new employees joining existing programs, and assist in resolving operational challenges across active customer sites. Compensation First year compensation $60,000 to $70,000 annually (DOE) Annual bonus based on company performance and individual KPIs $1,200annual technology allowance 401(k) company match up to 3% Your Expected Deliverables Support the consistent operational execution of evolvedMD’s behavioral health integration model across active customer clinics. Coordinate onboarding logistics for new employees joining existing customer sites, including workspace setup, equipment, and operational readiness. Conduct site visits as needed to address operational needs such as equipment coordination, workspace readiness, and inventory management. Track and coordinate operational needs identified by Account Managers and the Clinical Team, ensuring requests are addressed efficiently and clinics have the resources required to deliver care. Serve as an operational liaison between internal teams and customer stakeholders, providing updates and escalating issues when necessary. Collaborate with Clinical Directors and Managers to support Behavioral Health Managers’ workflows, address operational challenges, and