Company
Operations
CustomerOperations
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Operations. Skills: Process management, Cross-functional coordination, Vendor management, Stakeholder management, Operational metrics, Resource planning, Continuous improvement. Own implementations from kickoff to live workflows. Coordinate system access”
What You'll Achieve.
See value quickly
Industry & Context.
Solving exceptions
What They're Looking For.
Must Have
Understanding the office, Coordinating setup, Solving exceptions, Making first workflows feel excellent
What You'll Do.
Own implementations from kickoff to live workflows
Coordinate system access
Coordinate workflow setup
Coordinate customer communication
Coordinate operational details to launch
Spot patterns in customer issues
Turn issues into better processes
Turn issues into product improvements
Turn issues into internal tools
Full Job Description
Our mission is to help small businesses run themselves. We’re starting with doctors’ offices, building autonomous systems that handle busywork and complete the workflows that keep the office moving every day. Our team is small, flat, and ambitious. We value craft, intellectual rigor, and direct communication. ABOUT THE ROLE Customer Operations helps doctors' offices get live with Lassie and see value quickly. In implementation, you’ll own the path from kickoff to working product: understanding the office, coordinating setup, solving exceptions, and making the first workflows feel excellent. WHAT YOU'LL DO - Own implementations from kickoff to live workflows, making sure each office gets set up cleanly and sees value quickly - Coordinate system access, workflow setup, customer communication, and the operational details required to launch - Spot patterns in customer issues and turn them into better processes, product improvements, and internal tools JOINING US To start, you'll have a handful of conversations with our team and founders. If there is mutual excitement, we'll invite you to the office where you'll work on a small project and meet the team.
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