Kontoor Brands
CustomerOperationsRepresentative–ItalianMarket
“Customer Operations Representative – Italian Market at Kontoor Brands. Skills: customer service, customer operations, order management, cross-functional collaboration. managing the end-to-end order lifecycle. coordinating deliveries”
What You'll Achieve.
ensure an excellent customer experience; contribute to the continued growth of one of Norway’s most internationally recognized consumer brands; ensure accuracy and completeness of order entry; meet requested delivery dates; smooth operations
Industry & Context.
solution-oriented approach
What They're Looking For.
Must Have
Experience in customer service, customer operations, or order management role, operational mindset with attention to detail and follow-through, Ability to manage multiple priorities in a fast-paced environment, Native Italian and fluent English (main working language)
Nice to Have
IT ERP experience is an advantage, Spanish or French is a plus
What You'll Do.
managing the end-to-end order lifecycle
coordinating deliveries
supporting after-sales processes
Deliver first-class customer service to Italian wholesale and B2B customers
Act as a key point of contact for order-related questions
and after-sales topics
Proactively communicate with customers regarding order status
and potential changes
Contribute to continuous improvement initiatives and the Service Excellence strategy
Balance customer needs with cost-effective and value-driven solutions
Support and follow up on order entry to ensure accuracy and completeness
and commercial terms according to seasonal deadlines
Monitor product availability and coordinate closely with Sales and Logistics on changes affecting orders
Ensure timely order release to meet requested delivery dates
and order-related exceptions
Support the monthly forecasting process and follow up on shipping targets for the Italian market
How You'll Work.
Team & Collaboration
Work closely with Sales, Finance, Logistics, and other internal teams to ensure smooth operations; Contribute to a team culture through collaboration, knowledge sharing, and back-up support; Participate in local or global projects when required
Communication Scope
communication and collaboration skills
Applying for this Customer Operations Representative – Italian Market role?
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