Carwow Group
Automotive
CustomerOperationsRepresentative(6mFTC)
“Customer Operations Representative (6m FTC) at Carwow Group. Skills: Customer support, Communication, Problem solving. Provide exceptional support. Manage workload/volumes”
What You'll Achieve.
Meet or exceed daily/weekly workload targets and response times; Ensure customer satisfaction; Keep processes on track; Enhance overall customer service quality; Improve call resolution efficiency; Consistently deliver high-quality customer support; Enhance project efficiency and effectiveness; Minimize escalated calls; Achieve high customer satisfaction; Achieve positive reviews
Industry & Context.
Proactively address bottlenecks; Implement solutions; Resolve customer issues at first point of contact; Focus on swift and satisfactory resolutions
What They're Looking For.
Must Have
Experience in a busy phone-based environment, Making outbound calls, Sending emails to customers, Excellent spoken and written English
Nice to Have
Proactive attitude, Get up and go mentality, Search for answers to complicated questions, Positive attitude, Go above and beyond in work
What You'll Do.
Provide exceptional support
Manage workload/volumes
Prioritize urgent requests
Ensure timely responses
Identify potential bottlenecks
Address bottlenecks proactively
Meet or exceed targets
Handle customer requests
Demonstrate professional attitude
Take ownership of tasks
Monitor customer interactions
Seek guidance when needed
Ensure customer satisfaction
Keep processes on track
Learn and seek clarification
Ensure accuracy and efficiency
Ensure client satisfaction
Work effectively with team members
Share knowledge and best practices
Enhance customer service quality
Improve call resolution efficiency
Deliver high-quality support
Adhere to standards and guidelines
Pay close attention to detail
Handle customer information
Seek opportunities for self-improvement
Strive for process improvement
Enhance project efficiency
Listen attentively to feedback
Improve service quality
Enhance personal performance
Minimize escalated calls
Resolve customer issues
Address customer needs proactively
Focus on swift resolutions
Improve products or services
Maintain high customer satisfaction
Provide friendly support
Provide personalized support
Provide effective support
Achieve high customer satisfaction
Achieve positive reviews
Display professionalism
How You'll Work.
Team & Collaboration
Work effectively with team members; Work with specialists; Work with other departments; Share knowledge and best practices within the team; Listen to feedback from colleagues and managers
Communication Scope
Excellent spoken and written English; Share clear insights from customer feedback
Applying for this Customer Operations Representative (6m FTC) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Carwow Group?
Real rants from real employees. Read before you apply.