Carwow Group
Automotive
CustomerOperationsRepresentative(6mFTC)
“Customer Operations Representative (6m FTC) at Carwow Group. Skills: Customer support, Communication, Problem-solving. Provide exceptional support to customers. Manage workload and prioritize requests”
What You'll Achieve.
Meet or exceed daily/weekly workload targets; Achieve high customer satisfaction; Minimize escalated calls
Industry & Context.
Proactively address bottlenecks; Implement solutions to ensure customer satisfaction; Resolve customer issues at first contact
What They're Looking For.
Must Have
Experience of working in a busy phone-based environment, Making a number of outbound calls, Sending emails to customers, Excellent spoken and written English
Nice to Have
Proactive, Self-starters, Get up and go mentality, Understand the search for answers to more complicated questions, Positive attitude, Go above and beyond in your work
What You'll Do.
Provide exceptional support to customers
Manage workload and prioritize requests
Identify and address bottlenecks
Meet workload targets and response times
Handle customer requests timely
Take ownership of assigned tasks
Monitor customer interactions
Implement solutions for customer satisfaction
Ensure client satisfaction
Work effectively with team members
Share knowledge and best practices
Deliver high-quality customer support
Adhere to standards and guidelines
Pay attention to detail and accuracy
Seek opportunities for self-improvement
Strive for process improvement
Resolve customer issues at first contact
Minimize escalated calls
Share insights from customer feedback
patience and professionalism
How You'll Work.
Team & Collaboration
Work effectively with team members, specialists, and other departments; Share knowledge and best practices within the team
Communication Scope
Excellent spoken and written English
Applying for this Customer Operations Representative (6m FTC) role?
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How to Apply on Ashby
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What do employees actually say about Carwow Group?
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