Carwow Group
Automotive
CustomerOperationsRepresentative(6mFTC)
Neural analysis suggests this role is
optimal for Entry candidates.
“Customer Operations Representative (6m FTC) at Carwow Group. Skills: Customer support, Communication, Problem solving. Provide exceptional support. Manage workload/volumes”
What You'll Achieve.
Meet or exceed daily/weekly workload targets and response times; Ensure customer satisfaction; Keep processes on track; Enhance overall customer service quality; Improve call resolution efficiency; Consistently deliver high-quality customer support; Enhance project efficiency and effectiveness; Minimize escalated calls; Achieve high customer satisfaction; Achieve positive reviews
Industry & Context.
Proactively address bottlenecks; Implement solutions; Resolve customer issues at first point of contact; Focus on swift and satisfactory resolutions
What They're Looking For.
Must Have
Experience in a busy phone-based environment, Making outbound calls, Sending emails to customers, Excellent spoken and written English
Nice to Have
Proactive attitude, Get up and go mentality, Search for answers to complicated questions, Positive attitude, Go above and beyond in work
What You'll Do.
Provide exceptional support
Manage workload/volumes
Prioritize urgent requests
Ensure timely responses
Identify potential bottlenecks
Address bottlenecks proactively
Meet or exceed targets
Handle customer requests
Demonstrate professional attitude
Take ownership of tasks
Monitor customer interactions
Seek guidance when needed
Ensure customer satisfaction
Keep processes on track
Learn and seek clarification
Ensure accuracy and efficiency
Ensure client satisfaction
Work effectively with team members
Share knowledge and best practices
Enhance customer service quality
Improve call resolution efficiency
Deliver high-quality support
Adhere to standards and guidelines
Pay close attention to detail
Handle customer information
Seek opportunities for self-improvement
Strive for process improvement
Enhance project efficiency
Listen attentively to feedback
Improve service quality
Enhance personal performance
Minimize escalated calls
Resolve customer issues
Address customer needs proactively
Focus on swift resolutions
Improve products or services
Maintain high customer satisfaction
Provide friendly support
Provide personalized support
Provide effective support
Achieve high customer satisfaction
Achieve positive reviews
Display professionalism
How You'll Work.
Team & Collaboration
Work effectively with team members; Work with specialists; Work with other departments; Share knowledge and best practices within the team; Listen to feedback from colleagues and managers
Communication Scope
Excellent spoken and written English; Share clear insights from customer feedback
Full Job Description
THE CARWOW GROUP Carwow Group is driven by a passion for getting people into cars. But not just any car, the right car. That’s why we are building the go-to destination for car-changing. Designed to reach drivers everywhere with our trail-blazing portfolio of personality rich automotive brands; Carwow, Auto Express, evo, Driving Electric and Car Buyer. What started as a simple reviews site, is now one of the largest online car-changing destinations in Europe - over 10m customers have used Carwow to help them buy and sell cars since its inception. Last year we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. In 2024 we went big and acquired Autovia, doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with over 1.1 billion annual views, sell 1.2 million print copies of our magazines and have an annual web content reach over 350million. WHY JOIN US? Shortlisted in the prestigious Culture 100 list of the top Growth companies to work for by Hyer; we also recently raised $52m in funding led by global venture capital firm an early backer of LinkedIn and Shopify, Bessemer Venture Partners, to accelerate our growth plans! As pioneers, we’re always driving for new territory and positive change, so our work as a group is never done. Where others see difficulty, it’s our responsibility to see possibility – building new experiences, launching new titles and listening to drivers. Being a part of Carwow Group means championing drivers and the automotive industry, acting as a disrupter and never being afraid to fail (but learning fast when we do!). Our team of 500 employees across the UK, Germany, Spain and Portugal are revolutionising car-changing and we are fast expanding our mission across every single brand and country we operate in, so jump in! THE ROLE - As a Customer Care Agent, you will be the first point of contact for
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