AUTO1 Group
Automotive
CustomerOperationsProjectManager
Neural analysis suggests this role is
optimal for entry candidates.
“Customer Operations Project Manager at AUTO1 Group. Skills: process management, cross-functional coordination, operational metrics. Identify and improve inefficient or repetitive operational workflows. Develop a deep understanding of customer operations”
What You'll Achieve.
improving and scaling customer operations processes; simplifying processes; reducing operational complexity; driving automation; driving AI-driven solutions; improve operational efficiency; improve customer experience; enable scalable operational growth; process excellence; automation; continuous improvement; improve operational output; reduce manual effort; enable scalable growth; smarter operational processes; automation
Industry & Context.
analytical and problem-solving skills; problem-solving skills; identify operational bottlenecks; identify manual work; identify process inefficiencies; challenge existing processes; identify opportunities for simplification, automation and scalability
What They're Looking For.
Must Have
Experience in Operations, Project Management, Process Excellence, Consulting, fast-paced scale-up environments, analytical and problem-solving skills, Ability and willingness to work closely with local teams across multiple European markets, understanding different operational realities and translating them into scalable solutions, Experience driving operational improvements, managing cross-functional stakeholders, Curiosity to understand how operations work in practice, challenge existing processes, identify opportunities for simplification, automation and scalability, Fluent in additional European languages
Nice to Have
Interest or experience in automation, AI applications, operational tooling, SQL knowledge, experience with Excel/GSheets
What You'll Do.
Identify and improve inefficient or repetitive operational workflows
Develop a deep understanding of customer operations
Identify operational differences
Identify local constraints
Identify best practices
Deep dive into workflows
repetitive or inefficient activities
drive AI-driven solutions
drive process redesign
Translate operational pain points into structured improvement initiatives
Translate business cases
Translate implementation plans
Coordinate projects end-to-end
Collaborate cross-functionally
drive process improvements
drive automation initiatives
Manage and align multiple stakeholders
drive operational initiatives
Work closely with local teams
understand operational realities
challenge assumptions
ensure solutions are scalable
Contribute to business scalability
enable higher operational output
How You'll Work.
Team & Collaboration
Collaborate cross-functionally with Product, Finance, Purchasing, Business Analytics, and Operations teams; Manage and align multiple stakeholders across HQ and local teams; Work closely with local teams across Europe
Process & Methodology
Coordinate projects end-to-end, process analysis, solution definition, implementation, impact measurement
Full Job Description
AUTO1 Group is Europe’s leading digital automotive platform. We revolutionize the used car market with our well-known brands Autohero, compramostucoche.es and AUTO1.com. Our Customer Operations team focuses on optimizing operational workflows, improving scalability, and enabling smarter ways of working across our European C2B business. We work cross-functionally to simplify processes, reduce operational complexity, and drive automation and AI-driven solutions that improve both operational efficiency and customer experience. Our ultimate goal is to enable scalable operational growth through process excellence, automation, and continuous improvement. What We Offer: * Attractive salary aligned with the responsibilities and value of the role * Full-time working hours from 9:00 to 18:00 * 22 vacation days, plus your birthday off * Reference office: Madrid HQ * International and fast-paced environment with high visibility and ownership As Customer Operations Project Manager , you will play a key role in improving and scaling customer operations processes across our international C2B business in Europe. You will work cross-functionally and independently to identify operational bottlenecks, manual work, and process inefficiencies, driving initiatives focused on simplification, automation, and scalability rather than traditional customer service activities. Your mission will be to improve operational output, reduce manual effort, and enable scalable growth through smarter operational processes and automation. We are looking for a hands-on, impact-driven professional with strong ownership, curiosity, and problem-solving skills who thrives in fast-paced environments and enjoys understanding how operations work in practice. Your responsibilities will include: * Identify and improve inefficient or repetitive operational workflows * Develop a deep understanding of customer operations across our European markets, identifying operational differences, local constraints, and best pra
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