Boeing Vancouver
CustomerOperationsProductManager
“Customer Operations - Product Manager at Boeing Vancouver. Skills: Product Management, Customer Operations. Support the business administration activities of the Maintenance Efficiency product line.. Coordinating key cross-functional processes that support Customer renewals, non-standard commercial requests, and contract execution activities.”
What You'll Achieve.
help ensure timely, accurate, and efficient execution of business processes tied to Maintenance Efficiency.; help ensure actions are completed on schedule; initiate actions to meet revenue targets
Industry & Context.
Problem solving
Must be legally able to work in Canada., Individuals must not pose a risk for safeguarding of controlled goods., Must be eligible to handle US export-controlled data., Satisfy the Company’s Conflict of Interest (COI) assessment process., Employer will not sponsor applicants for employment visa status.
What They're Looking For.
Must Have
7+ Years of experience supporting business operations, contract administration, customer lifecycle management, or sales support., Experience supporting software-as-a-service (SaaS) or customer subscription-based offerings, Experience working in a cross-functional environment with Customer Success, Sales, and Operations teams., Ability to work effectively across multiple teams and priorities., Proficiency with Microsoft Office tools and business workflow systems., Must be legally able to work in Canada., Individuals must not pose a risk for safeguarding of controlled goods., Must be eligible to handle US export-controlled data.
Nice to Have
Bachelor’s degree in Business Administration, Finance, Operations, or related field, or equivalent experience, organizational and coordination skills., Excellent written and verbal communication skills., Familiarity with customer renewals, contract lifecycle processes, or sales operations., Ability to manage multiple tasks with attention to detail and accuracy.
What You'll Do.
Support the business administration activities of the Maintenance Efficiency product line.
Coordinating key cross-functional processes that support Customer renewals
non-standard commercial requests
and contract execution activities.
Coordinate with Customer Success Management and the Selling team to support all Toolbox customer renewals
Track renewal activities
maintain process status
and help ensure actions are completed on schedule
Facilitate communication between teams to support smooth renewal execution
Act as a focal to the Selling team for all deviations from standard offerability of Maintenance Efficiency product offerings
Coordinate the data collection
affordability review of all non-standard offering
Communicate and ensure alignment with stakeholders and leaders for all non-standard offering proposals
Help ensure non-standard requests are properly documented
and routed for approval as required
Analyze produce line sales and initiate actions to meet revenue targets
Coordinate administrative tasks related to the successful execution of contracts (Commercial & Military-CITAPs)
Promptly distribute Contract Execution Change Notices (CECN) for executed agreements to ensure relevant stakeholders are informed of contract changes and execution requirements
Resolve any Customer data ordering discrepancies as necessary to fulfill executed contract
Update all associated records within Customer Relationship Management (CRM) tools
How You'll Work.
Team & Collaboration
Work closely with Customer Success Management, the Selling team, Product, and other internal stakeholders; Coordinate with Customer Success Management and the Selling team; Act as a focal to the Selling team; Communicate and ensure alignment with stakeholders and leaders; work effectively across multiple teams and priorities
Communication Scope
Customer and stakeholder communication; Excellent written and verbal communication skills
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